Customer Service Agent

Pets Best Insurance Services, LLC; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Company-paid short-term and long-term disability

12 weeks paid parental leave

Flexible Spending Accounts (FSA)

Retirement savings plan

Personal paid time off

Paid time off to volunteer

On-the-job training and skills development

Job summary

A pet insurance company is seeking a P&C Licensed Customer Care Representative to provide customer service support remotely. You will assist policyholders with claims, coverage explanations, and necessary policy changes. The ideal candidate will have 2+ years of experience in insurance claims processing or customer support and an active Property & Casualty license. This role offers comprehensive benefits including medical insurance, parental leave, and retirement plans.

Qualifications

• 2+ years’ experience in insurance claims processing or customer support.
• Must have a high school diploma or equivalent.
• Must have an active P&C Producer License.

Responsibilities

• Respond promptly to inbound calls, online chats, and emails regarding policy coverage and claims.
• Build rapport with policyholders using customer service skills.
• Work to retain policyholders considering cancelation.
• Help policymakers understand their policy coverage and claims process.
• Demonstrate ability to work in a metric environment.
• Maintain understanding of federal and state regulations.
• Utilize multiple technical systems effectively.
• Perform other duties as assigned.

Skills

Customer service skills

Insurance claims processing

Technical systems utilization

Education

High school diploma or equivalent

Active Property & Casualty (P&C) Producer License

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well‑being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents.

Our multi‑brand and omni‑channel approach includes our own insurance carrier, insurance brands, and partner brands. Pets Best, a subsidiary of IPH, is building a digital first pet e‑commerce platform with the aim of connecting key market services such as adoption, lost pet, and insurance to make pet care easy.

Job Summary

Pets Best is seeking a P&C Licensed Customer Care Representative who will report to the Manager, Customer Care. Customer Care Representatives are responsible for providing excellent customer service support to policyholders, third‑party referral sources, and veterinary clinics, supporting new and existing policyholders by explaining services, the claims process, and making policy changes as needed.

Job Location

Remote - USA

Main Responsibilities

• Respond promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
• Build rapport with policyholders by using customer service skills to listen, understand and respond to requests and inquiries.
• Work to retain policyholders who inquire about canceling, by making recommendations for policy changes or coverage enhancements.
• Help policyholders understand their policy coverage, claims processing, and reimbursement process.
• Demonstrate ability to work in a metric environment and meet performance expectations.
• Maintain understanding of federal and state regulations to include compliance.
• Utilize multiple technical systems effectively and efficiently.
• Perform other duties and/or special projects as assigned.

Qualifications

• 2+ years’ experience in insurance claims processing or customer support.
• Active Property & Casualty (P&C) Producer License.
• Bandwidth/Internet requirements: up to 30Mbps (Download) | 5Mbps (Upload).
• You must be 18 years or older.
• You must have a high school diploma or equivalent.
• You must be willing to submit to a background investigation as part of the onboarding process.
• You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994.

Benefits

• Comprehensive full medical, dental, and vision insurance.
• Basic life insurance at no cost to the employee.
• Company‑paid short‑term and long‑term disability.
• 12 weeks of 100% paid parental leave.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA).
• Retirement savings plan.
• Personal paid time off.
• Paid holidays and company‑wide wellness day off.
• Paid time off to volunteer at nonprofit organizations.
• Pet‑friendly office environment.
• Commuter benefits.
• Group pet insurance.
• On‑the‑job training and skills development.
• Employee Assistance Program (EAP).