Customer Service Agent

Pets Best Insurance Services, LLC; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Paid parental leave

Retirement savings plan

Flexible spending accounts

Paid time off for volunteering

Retirement plan

Paid time off

Holidays

Wellness day off

Volunteer time off

Pet-friendly office

Commuter benefits

Group pet insurance

Training & development

Employee Assistance Program

Job summary

A pet insurance company is seeking a P&C Licensed Customer Care Representative. The role involves providing customer support to policyholders through calls, chats, and emails. Applicants should have over 2 years in insurance claims processing or customer support, along with an active P&C Producer License. This position is remote and offers comprehensive benefits, making it an excellent opportunity for those passionate about pet care and customer service.

Qualifications

• 2+ years’ experience in insurance claims processing or customer support.
• Active Property & Casualty (P&C) Producer License is required.
• Ability to meet bandwidth requirements for remote work.
• You must be 18 years or older.
• You must have a high school diploma or equivalent.
• Background investigation required during onboarding.
• Must meet the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994.

Responsibilities

• Provide excellent customer service support to policyholders.
• Respond to inbound calls, chats, and emails about policy coverage.
• Help retain policyholders by recommending policy changes.
• Explains policy coverage, claims processing and reimbursement processes.
• Works in a metric environment and meets performance expectations.
• Maintains understanding of federal and state regulations for compliance.
• Utilizes multiple technical systems effectively and efficiently.
• Performs additional duties and special projects as assigned.

Skills

Customer service skills

Insurance claims processing experience

Education

High school diploma or equivalent

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Pets Best, a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.

Job Summary

Pets Best is seeking a P&C Licensed Customer Care Representative who will report to the Manager, Customer Care. Customer Care Representatives are responsible for providing excellent customer service support to policyholders, third party referral sources, and veterinary clinics. Supporting new and existing policyholders by explaining services, the claims process, and making policy changes as needed.

Job Location: Remote - USA

Main Responsibilities

• Responds promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
• Builds rapport with policyholders by using customer service skills to listen, understand and respond to requests and inquiries.
• Works to retain policyholders who inquire about canceling by making recommendations for policy changes or coverage enhancements.
• Helps policyholders understand their policy coverage, claims processing and reimbursement process.
• Demonstrates ability to work in a metric environment and meet performance expectations.
• Maintains understanding of federal and state regulations to include compliance.
• Ability to utilize multiple technical systems effectively and efficiently.
• Perform other duties and/or special projects as assigned.

Qualifications

• 2+ years’ experience in insurance claims processing or customer support.
• Active Property & Casualty (P&C) Producer License
• Bandwidth/ Internet requirements Up to 30Mbps (Download) | 5Mbps (Upload)
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to submit to a background investigation as part of the onboarding process
• You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994

Benefits

• All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon location and can include the following:
• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)