Operational Controls Manager

Embrace Pet Insurance; Cleveland (OH); Hybrid; USD 82,000 - 103,000; Full time

Benefits offered by this job

Healthcare

Parental leave

HSA

Paid time off

Retirement plan

Pet friendly office

Job summary

Independence Pet Holdings is seeking an Operational Controls Manager for a hybrid role in Cleveland, OH. You will oversee regulatory compliance across operations, manage risk assessments, and lead monitoring and auditing activities to safeguard regulatory standards.

You will collaborate with stakeholders to develop corrective action plans, respond to inquiries, and support training. The role offers base pay within the published range plus comprehensive benefits.

Qualifications

• Maintains and applies knowledge of regulations and regulatory changes.
• Performs risk assessments on regulatory lines of business.
• Conducts monitoring, auditing, and surveillance of operational functions.
• Responds to compliance questions, complaints, and incidents.
• May develop corrective action plans with stakeholders.

Responsibilities

• Maintain knowledge of regulations and regulatory changes.
• Perform risk assessments of regulatory lines.
• Conduct monitoring, auditing, and surveillance of operations.
• Respond to compliance questions, complaints, and incidents.
• Develop corrective action plans with stakeholders.

Skills

Regulatory knowledge

Risk assessment

Auditing

Compliance training

Job description

## Operational Controls ManagerApply: Hybrid Working: Cleveland, OH: Full time: Posted 2 Days Ago: JR103157Established in 2021, **Independence Pet Holdings** is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. * Maintains and applies knowledge of regulations and regulatory changes relevant to the industry and the organization. Works with business relationship owners and vendors to train, educate, mitigate compliance risks, and drive industry best practices.* Ensures regulatory standards are applied to organizational policies, procedures, and/or products.* Performs risk assessments on operational areas with regulatory lines of business. Contributes to monitoring and auditing workplans. Conducts monitoring, auditing, and surveillance of operational functions, reports results to stakeholders, and takes compliance actions in response to findings.* Responds to compliance related questions, complaints, and incidents.* Works with stakeholders to develop corrective action plans.* Facilitates organizational compliance training on general compliance and other topics required by regulation.* Manages timelines and deliverables, coordinating, and evaluating internal responses. Analyzes and communicates business impact and potential risks to leadership.* May identify areas of non-compliance.* May develop relationships with regulators and respond to inquiries, surveys, and audits, as requested.* Performs other duties and responsibilities as assigned. **Compensation** Base pay range: $82,275 – $102,843 per year. This is the range we reasonably expect to pay at hire. Placement within the range depends on job-related factors such as experience, skills, and certifications. This position is not eligible for bonus or incentive pay. Base pay is one part of a total rewards package that includes the benefits listed below.All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:* Comprehensive full medical, dental and vision Insurance* Basic Life Insurance at no cost to the employee* Company paid short-term and long-term disability* 12 weeks of 100% paid Parental Leave* Health Savings Account (HSA)* Flexible Spending Accounts (FSA)* Retirement savings plan* Personal Paid Time Off* Paid holidays and company-wide Wellness Day off* Paid time off to volunteer at nonprofit organizations* Pet friendly office environment* Commuter Benefits* Group Pet Insurance* On the job training and skills development* Employee Assistance Program (EAP)Interview Technology Notice:Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.By continuing with the interview, you consent to this use.Text Messaging Notice:If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.You may opt out of text communications at any time by replying “STOP.”At Embrace, we welcome and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.