Operational Account Manager

CryptoProcessing by Coinspaid

United States

Remote

USD 90,000 - 120,000

Full time

6 days ago

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Benefits offered by this job

Flexible monthly budget for wellness/

Fully remote work

Office relocation support

Async-friendly environment

Development budget for courses

Language learning support

Mental health support

Medical insurance reimbursement

Job summary

CryptoProcessing by Coinspaid seeks an experienced Operational Account Manager to join a remote-first fintech team. You will manage day-to-day client questions, grow revenues, and negotiate contracts while maintaining strong relationships with internal teams.

You will help achieve client-based targets, use Salesforce, Jira, Confluence, Intercom, and Tableau, and travel occasionally to industry events. English and Russian proficiency are required, and a proactive, service-first mindset is

Qualifications

2+ years Fintech or Crypto B2B account management experience.
Service-first minded, self-motivated and able to work independently.
Strong listening, empathy and client service while driving commercial results.
Thrives in fast-paced start-up environments with speed and problem solving.
Excellent time management and organizational skills.
Strong negotiation abilities and mutually beneficial solutions.
Passionate about crypto and modern payment solutions.
High energy, positive attitude, teamwork oriented.
Outstanding problem-solving and attention to detail.
Experience with Salesforce, Jira, Confluence, Intercom and Tableau.
Proficient in English and Russian.

Responsibilities

Assist assigned clients with day-to-day questions about their account.
Meet or exceed client volume and revenue targets through outstanding service and growth opportunities.
Maintain, optimize, and negotiate contractual agreements and terms.
Forecast and report on client-based targets.
Collaborate with internal teams and stakeholders.
Organize client meetings virtually and in person to build relationships.
Promote product benefits and value to clients.
Keep records updated in CRM, Email, Confluence and other tools.
Occasional travel to industry expos and networking events.
Other duties as required by the company.

Skills

Fintech / Crypto

B2B Account Mgmt

Negotiation

Customer service

English & Russian

Sales growth

Remote work

Salesforce

Jira

Confluence

Intercom

Tableau

Tools

Salesforce

Jira

Confluence

Intercom

Tableau

Job description

CryptoProcessing by Coinspaid is a stablecoins payment provider helping businesses accept digital assets and convert it to fiat. With over 11 years of industry experience, CryptoProcessing connects businesses to crypto users and makes transactions as simple as pressing a button.

Today, our team includes 110+ professionals working remotely across multiple countries. We combine the pace of fintech with a long-term approach to building products, teams, and careers. As a remote-first company, we give people flexibility in how they work while maintaining strong collaboration and shared ownership across teams.

We are looking for an experienced Operational Account Manager to join our high-performing account management team. The ideal candidate has extensive Fintech or Crypto B2B Strategic Account Management experience, and approaches client relations with growth ambitions, superior service, and an always-available mindset

Responsibilities:

Assist assigned clients with day-to-day routine questions related to their account.
Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities, and an “always-available” mindset
Maintain, optimize, and negotiate contractual agreements and terms
Forecasting, monitoring, achieving, and reporting on client-based targets
Create and nourish strong relationships internally with other teams and stakeholders
Organise client meetings virtually and face-to-face to maintain strong and mutually beneficial relationships
Promote and share the product’s benefits and value
Keep records updated in CRM, Email, Confluence, and other internal software
Occasional travel to industry expos, and conferences and attending relevant networking events
Other duties as required from time to time by the company

Requirements:

Has 2+ years of Fintech, Crypto or other online business account management experience within a B2B setting
Is service-first driven, self-motivated, and can work independently
Believes listening, empathy, and serving clients with a smile while also driving commercial results are essential for success
Thrives in a fast-paced start-up environment with a focus on speed and problem-solving
Works and manages time in a highly structured and efficient manner
Has strong negotiation skills and always looks for mutually beneficial solutions
Is passionate about crypto and the latest payment solutions available on the market
Has high energy, a positive attitude, and believes teamwork is crucial to success
Has outstanding problem-solving skills
Has strong organization skills, reporting skills, and attention to detail
Has experience with using Salesforce, Jira, Confluence, Intercom and Tableau
Proficiency in English and Russian, written and verbal

Why join CryptoProcessing by Coinspaid

You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact.

At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so.

We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work.

Benefit Bar – up to €230/month

A flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses.

Work & Flexibility