Operation Supervisor

Falcon Logistics; Walnut (CA); On-site; USD 44,640 - 55,800; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

PTO & Sick Leaves after probation

Yearly Bonus and Project Bonus

Job summary

Falcon Logistics, located in California, is seeking an Operations Manager with at least 5 years experience in NVOCC/Freight Forwarding and 3 years in logistics. You will supervise the local operation team, enhance service quality, and implement strategic plans. Proficiency in Microsoft Office and strong customer service skills are crucial. The position offers a salary range of $4000-$5000/month, negotiable based on experience, along with bonuses and employee benefits including medical insurance and paid time off after three months.

Qualifications

• 5+ years of NVOCC/Freight Forwarding Operation experience required.
• 3+ years of experience in the logistics field.
• Must have SSN and legal status to work in the USA.

Responsibilities

• Supervise and manage the local operation team.
• Lead and improve the company's operational service quality.
• Develop and implement strategic operational and business plans.
• Negotiate rates and build vendor relationships.
• Achieve department targets through operational development.

Skills

Strong customer service and communication skills

High proficiency in Microsoft Office

Good organizational skills

Proficient in CRM

Multilingual

Education

High School Graduate / Bachelor's Degree Preferred

Job description

Core Required Skills and Competencies

• Multilingual is a plus
• Strong customer service and communication skills by email and phone.
• High proficiency in Microsoft Office including Outlook, Word, and Excel.
• The ability to learn quickly and work efficiently as productivity goals must be met.
• Good organizational skills as this position requires working with multiple departments and following up with clients and other related parties.
• Proficient in CRM is a plus

Position Responsibilities

• Supervise and manage the local operation team.
• Provide leadership, manage and improve the company's operational service quality.
• Develop and implement strategic operational and business plans.
• Negotiate rates and build relationships with the vendors.
• Constant operational development while achieving monthly and yearly department targets.
• Consistent quarterly review of team members' performance.
• Account maintenance and communication with overseas offices to ensure international and customer expectations are met.
• Team player with a positive attitude, individual initiative and good communication skills is a must.
• Assure teams compliance with Falcon Logistics Global given procedures and processes.

Job Features

Job Category

• Operation

Minimum NVOCC/Freight Forwarding Operation Experience

• 5 years or above

Minimum Logistics Field Experience

• 3 years or above

Education Requirement

• High School Graduate / Bachelor's Degree Preferred

Residency Status

• Must have SSN and legal status to work in USA (not accepting OPT at this time)

Base Salary

• $4000 - $5000/Month (Subject to past experience, working history, and performance, negotiable)

Bonus

• Yearly Bonus and Project Bonus available (Subject to performance)

Employee Benefits

• Medical/Dental/Vision Insurance, PTO & Sick Leaves available after 3 months probationary period