Operations Specialist

Onboard Logistics Group; Los Angeles (CA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

401(k)

Paid time off

Life and disability insurance

PTO + holidays + EID

Employee discounts

Job summary

OnBoard Logistics in Los Angeles seeks a logistics coordinator to oversee import/export operations across ocean, air, and ground modes. You will prepare documents, coordinate traffic, and provide updates to customers while ensuring accuracy and cost-efficiency.

The role requires strong English communication, analytical skills, and the ability to travel to warehouse facilities as needed. Proficiency with CargoWise and MS Office is preferred.

Qualifications

• Bachelor’s degree in International Trade or a related field is preferred but not required.
• Experience with logistics operations and customer service is beneficial.
• Proven ability to coordinate across multiple modes and teams.

Responsibilities

• Coordinate account-specific activities related to daily ocean, air, and/or ground import/export operations.
• Assist with document preparation and traffic coordination to ensure accurate processing.
• Track shipments from departure to arrival with timely updates to customers.
• Prepare warehouse arrival confirmations and notify customers accordingly.
• Travel to warehouse facilities to perform carton counts and verify cargo contents.
• Travel to co-loader facilities to deliver documents and small packages.
• Demonstrate AES filing knowledge and source transportation options for quotations.
• Maintain shipment data integrity to support customer web-tracking requirements.
• Respond to orders, inquiries, billing questions, and customer complaints.

Skills

Effective communication

Analytical skills

Proactivity and ability to work indep.

Planning and organization

Empathy

Active listening

Adaptability

Attention to detail

Customer service orientation

Education

Bachelor’s degree in International Trade or a related field

Tools

Microsoft Office

CargoWise

Job description

To ensure the efficient, timely, and compliant execution of logistics operations, while maintaining adherence to company processes, regulatory requirements, and established quality standards. Provide comprehensive operational support to meet the needs of internal and external customers, optimize resources, and contribute to the continuous flow of the logistics supply chain.

EXPERIENCE REQUIREMENTS:

• 3 years or more of related experience or equivalent.

DUTIES AND RESPONSIBILITIES:

• Coordinate assigned account-specific activities related to daily ocean, air, and/or ground import and export operations.
• Assist with document preparation and traffic coordination tasks to ensure export and import shipments are processed accurately, cost-effectively, and in accordance with company standards.
• Track and monitor shipments from departure through arrival, providing timely updates and notifications to customers.
• Prepare Warehouse Arrival Confirmations and notify customers accordingly.
• Travel to warehouse facilities, when necessary, to perform carton counts.
• Travel to warehouse facilities, when necessary, to verify cargo contents against the received packing list.
• Travel to warehouse facilities, when required, to break down and repackage pallets in order to prepare freight according to specific customer requirements.
• Travel to co-loader facilities, when necessary, to deliver documents and small packages (not exceeding 25 lbs. each).
• Demonstrate and apply knowledge of AES (Automated Export System) filing requirements.
• Source transportation options and prepare customer quotations.
• Manage customer expectations through compliance with SOPs, KPIs, and other account-specific performance metrics.
• Process all foreign-to-foreign shipments. Handle and resolve OS&D (Overage, Shortage & Damage) issues, purchase order (PO) entry, Schedule B number entry, and support material receipt activities.
• Maintain the integrity of shipment system data and documentation to support customer web-tracking requirements.
• Prepare commercial documents and bills of lading (Master, House, Direct HBL/Ocean) as required to support import and export operations.
• Track and monitor shipments from departure through arrival, providing timely updates and notifications to customers.
• Respond to customer orders, general inquiries, billing questions, and customer complaints.
• Maintain accounting records and process vendor invoices for payment. Enter purchase orders and Schedule B numbers as received from shippers, suppliers, and vendors.
• Comply with company policies related to HSSE (Health, Safety, Security, and Environment), Compliance, and other corporate requirements.
• Perform other related duties and responsibilities as assigned by management.

EDUCATION REQUIREMENTS

• Bachelor’s degree in International Trade or a related field preferred, but not required.

Skills:

• Effective communication
• Analytical skills
• Proactivity and ability to work independently
• Planning and organization
• Empathy
• Active listening
• Adaptability
• Attention to detail
• Customer service orientation

Languages:

• Intermediate to advanced English proficiency / Spanish

Other:

• Microsoft Office
• Experience with CargoWise.

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Medical, dental, and vision coverage (Aetna / MetLife)
• 401(k)
• Life and disability insurance
• PTO + holidays + EID
• Employee assistance programs

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Onboard Logistics is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.