DOMESTIC OPERATIONS SUPERVISOR

Scale Search Group; Union City (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Scale Search Group in Union City, California, is seeking a skilled Supervisor for Domestic Operations. This role involves managing all domestic transport logistics, ensuring customer satisfaction through effective service management, and conducting performance reviews for staff.

The ideal candidate will have over 5 years of supervisory experience in Domestic Freight Forwarding, a BS/BA degree, and strong relationship management skills. Proficiency in MS Office and effective communication across all levels of the organization are essential.

Qualifications

• Minimum 5 years of supervisory experience in Domestic Freight Forwarding Operations.
• Experience managing a team in a fast-paced department.
• Strong customer service and relationship management skills.

Responsibilities

• Supervise all Domestic operations activities.
• Ensure effective communication and customer satisfaction.
• Manage department personnel and oversee daily operations.

Skills

Supervisory experience

Customer relations

Proficient in MS Office

Team management

Effective communication

Education

BS/BA degree

Job description

Job Description

ESSENTIAL FUNCTIONS.

• Supervise all Domestic operations department and activities.
• This includes oversight of all domestic transportation and logistics services. Transportation via air, ocean and land where applicable.
• Oversee the transportation of freight via air and ground and ensure complete customer satisfaction by facilitating timely and accurate communication.
• Liaise with customers, suppliers and transportation companies to ensure that a premium level of customer service is always present.
• Ensure that all station boards in the system are up to date with all pertinent information such as PODs, milestones, status updates and costing information.
• Ensure that all issues related to service failures are followed up on and corrective action implemented via CAR form.
• Responsible for the cost efficient movement of shipments and operations.
• Manage, supervise and train department personnel.
• Ensure that all personnel are providing a high level of customer service to both internal and external customers.
• Ensure prompt and accurate completion of all paperwork associated with movement of all shipments.
• Ensure timely pick-ups, recoveries, deliveries, and carrier and agent selection, while maintaining cost controls.
• Oversee and assist in the preparation and approval of rate quotes or shipment costing for internal and external customers.
• Conduct annual performance reviews for all staff within department.
• Hire, lead, coach, enforce, empower and direct reports to perform and achieve in line with Company values and strategy, and department goals adhering to Company SOP and policies.
• Supervise day-to-day operations of the Domestic operations department, interacting with other department managers, executive management team, the sales team, warehouse management and order processing.
• Ensure that department performance meets and exceeds established standards.
• Report weekly on department performance regarding volume, revenue and other operational KPIs.
• Recommend and implement strategies to continually improve department performance.

Qualifications

• Minimum 5 years of supervisory experience in Domestic Freight Forwarding Operations Required. Please do not apply if you do not have direct Domestic operations experience.
• BS/BA degree.
• Self starter, motivated and driven.
• Experience with customer relations and relationship management.
• Must be proficient in MS Office applications.
• General technical skills.
• Must be able to effectively communicate verbally and in written form across all levels of the organization and customers.
• Experienced in managing a team of import and export agents in a dynamic fast paced department.

All your information will be kept confidential according to EEO guidelines.