Leadership Development Program

Chick-fil-A; Williamsburg (VA); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Vacation PTO

Health benefits

Meal discounts

Job summary

Chick-fil-A Mooretown Road is launching a Leadership Development Program designed to rotate a participant through Drive Thru, Front of House, Training, HR, and other areas. The goal is to grow a director-level leader who can shape the business daily and eventually pursue higher-level opportunities within Chick-fil-A.

Participants begin as team members, receive coaching, and advance through timelines to Certified Trainer, Shift Leader, and Director roles based on performance and training

Qualifications

• 2–5 years of full‑time work experience.
• Bachelor’s Degree Required.
• Proven leadership experience.
• Self‑directed and driven leader with mindset of continuous improvement.
• Go‑getter with the ability to think and problem solve.
• Willingness and humility to serve others first.
• Strong communicator (ability to motivate and lead team members).
• Attention to detail.
• Determination.
• Flexible.
• Patient.
• Efficient.

Responsibilities

• To begin as a team member; develop into a Director; and rotate through various aspects of the business (Drive Thru, Front of House, Training, HR, etc.) as a Director.
• Goal is to manage the restaurant at a high level and learn all you need to know about Chick-fil-A restaurant operations (“Chicken MBA”), so that you can pursue a career with Chick-fil-A long term.
• Promotion to Certified Trainer – Timeline: 60 days after the program start date.
• Promotion to Shift Leader – Timeline: 90 days after the program start date.
• Promotion to Director – Timeline: About 120 days after the program start date.

Skills

Leadership experience

Strong communicator

Attention to detail

Problem solving

Self-directed

Go-getter

Willingness to serve others

Flexible

Patient

Efficient

Education

Bachelor's Degree

Job description

Position Objective

Chick-fil-A Mooretown Road is seeking an individual to join their internal Leadership Development Program (LDP). This is a very intentional program in which individuals will rotate through critical areas of the restaurant to learn all aspects of the business. During each rotation this individual will be receiving vision, coaching, problem solving skills, and instruction on how to develop others and raise up talent around them.

We are seeking individuals who are self‑stars and have a desire to grow, the ability to multitask, and have excellent problem solving skills.

Individuals in the LDP will begin as a team member and work his/her way up through several levels of leadership to the Director level while rotating through the different areas of the operation. At the Director Level, you will be a top leader in the organization and have the opportunity to shape the business daily.

Towards the end of the program, individuals can seek the opportunity to remain at Chick-fil-A Mooretown Road long term as a high level leader, to apply for the corporate LDP program geared towards business ownership, or pursue the corporate Talent Development Program geared towards corporate careers at the Chick-fil-A Support Center.

In the LDP, this individual will be a part of the leadership team, being led and developed by Wrenn Holland, the Owner/Operator. This will be a fast‑paced environment that requires standing 10+ hours each day and working 45+ hours each week. As part of the program, this individual will get to lead others, build relationships with customers and team members, and have the ability to capitalize on their gifts. We are looking for a self‑directed servant leader with a teachable heart, a growth mindset.

Key Responsibilities

To begin as a team member; develop into a Director; and rotate through various aspects of the business (Drive Thru, Front of House, Training, HR, etc.) as a Director.

Goal is to manage the restaurant at a high level and learn all you need to know about Chick-fil-A restaurant operations (“Chicken MBA”), so that you can pursue a career with Chick-fil-A long term.

Promotion to Certified Trainer – Timeline: 60 days after the program start date.

• Successful completion of initial team member training
• Demonstration of core competencies
• Positive performance evaluations from current trainers & shift leaders
• Completion of all training and approved to step into the role by Talent Director & Owner/Operator

Promotion to Shift Leader – Timeline: 90 days after the program start date.

• Meet all requirements of Certified Trainer role
• Must complete at least 5 training sessions. This can be with a new hire, and or someone that needs to be retrained in a specific area.
• Completion of all Pathway training for the whole restaurant and approved to step into the role by Talent Director & Owner/Operator
• Demonstration of leadership skills in shadow shifts with current leaders
• Positive performance evaluations from current Shift Leaders

Promotion to Director – Timeline: About 120 days after the program start date.

• Meet all requirements of Shift Leader role
• Demonstration of exemplary leadership and problem‑solving skills
• Positive performance evaluations from higher Management
• Approval to step into the role by Talent Director & Owner/Operator

Skills & Experience Needed

• 2–5 years of full‑time work experience
• Bachelor’s Degree Required
• Proven leadership experience
• Self‑directed and driven leader with mindset of continuous improvement
• Go‑getter with the ability to think and problem solve
• Willingness and humility to serve others first
• Strong communicator (ability to motivate and lead team members)
• Attention to detail
• Determination
• Flexible
• Patient
• Efficient

Day in the life / Schedule (Will be further discussed at time of interview)

Information to be discussed during interview.

Benefits & Compensation

• Compensation: $23 an hour
• Paid Time Off (PTO): 2 weeks of paid vacation; Closed on Thanksgiving and Christmas Day Holidays
• Health Benefits: The operator covers up to $1,875 towards medical, $100 towards dental, and $35 towards vision insurance cost for employees. Family plan costs vary.
• Meal Discounts: Significant Meal Discounts, free food on shift.