Operating Model & Roles Transformation Analyst

Citizens Bank; Johnston (RI); Hybrid; USD 92,000 - 127,000; Full time

Job summary

Citizens Bank is seeking an Analyst for the Operating Model & Roles Program to translate strategy into practical deliverables, coordinate execution, and support development of future-state operating models and colleague roles.

You will work with cross-functional teams, manage multiple priorities, conduct research and analysis, facilitate sessions, and contribute to readiness and implementation planning.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 3-6 years of experience in project coordination, business analysis, operations, transformation, program delivery, or a related field.
• Experience within financial services, banking, retail distribution, or another highly regulated industry.
• Strong organizational skills with the ability to manage multiple priorities, workstreams, and deadlines.
• Strong written and verbal communication skills.
• Strong structured problem-solving and analytical skills, including the ability to synthesize complex information into clear insights and recommendations.
• Demonstrated ability to influence and coordinate cross-functional partners without formal authority.
• Strong facilitation skills and comfort leading working sessions with diverse stakeholders.
• Proficiency with Microsoft Office applications, particularly PowerPoint, Excel, and Word.
• Ability to work with increasing independence while exercising sound judgment regarding when to seek guidance or escalation issues.

Responsibilities

• Support NEXT's transformation agenda related to operating model and roles through defined, well-scoped projects and workstreams.
• Build productive working relationships across the organization to develop an understanding of current-state processes and support future-state operating model and role designs.
• Support stakeholder management through day-to-day communication, capturing questions, concerns, decisions, and follow-up items and escalating issues to senior team members when appropriate.
• Contribute to working sessions and idea-generation activities with internal and external partners and help translate agreed-upon strategies into tangible deliverables.
• Conduct research and analysis to inform strategies, recommendations, implementation plans, and business decisions.
• Synthesize complex information into clear findings, recommendations, presentations, and other program deliverables.
• Lead assigned workstreams with guidance, maintaining accountability for deliverables, timelines, dependencies, and follow-up.
• Create structure and maintain momentum when requirements or solutions are not yet fully defined.
• Facilitate working sessions with cross-functional stakeholders to gather input, resolve questions, and advance program priorities.
• Support implementation planning, readiness activities, and iterative execution of agreed-upon strategies.
• Share knowledge, tools, and best practices with program contributors to strengthen consistency and execution.
• Manage multiple priorities while maintaining strong standards for analytical rigor, program discipline, and communication quality.
• Exercise sound judgment regarding when to proceed independently, challenge assumptions, seek guidance, or escalation issues.

Skills

Project coordination

Business analysis

Operations

Transformation

Program delivery

Cross-functional collaboration

Microsoft Office

PowerPoint

Excel

Word

Stakeholder management

Strong communication

Education

Bachelor's degree

Tools

Microsoft Office

PowerPoint

Excel

Word

Job description

Citizens Bank is seeking an Analyst for the Operating Model & Roles Program to translate strategy into practical deliverables, coordinate execution, and support development of future-state operating models and colleague roles.

You will work with cross-functional teams, manage multiple priorities, conduct research and analysis, facilitate sessions, and contribute to readiness and implementation planning.