Operating Model & Roles Transformation Analyst

Citizens; Johnston (RI); Hybrid; USD 92,000 - 127,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens is transforming distribution by connecting ecosystems and enabling advice-led engagement at scale. The Analyst, Operating Model & Roles Program, helps translate strategy into practical deliverables, coordinates execution, and supports future‑state operating models and colleague roles across cross‑functional teams.

The role offers exposure to enterprise transformation, with increasing responsibility and collaboration opportunities as knowledge of Citizens’ business grows.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 3–6 years of experience in project coordination, business analysis, operations, transformation, program delivery, or a related field.
• Experience within financial services, banking, retail distribution, or another highly regulated industry.
• Strong organizational skills with the ability to manage multiple priorities, workstreams, and deadlines.
• Strong written and verbal communication skills.
• Strong structured problem‑solving and analytical skills, including the ability to synthesize complex information into clear insights and recommendations.
• Demonstrated ability to influence and coordinate cross‑functional partners without formal authority.
• Strong facilitation skills and comfort leading working sessions with diverse stakeholders.
• Proficiency with Microsoft Office applications, particularly PowerPoint, Excel, and Word.
• Ability to work with increasing independence while exercising sound judgment regarding when to seek guidance or ...

Responsibilities

• Support NEXT’s transformation agenda related to operating model and roles through defined, well‑scoped projects and workstreams.
• Build productive working relationships across the organization to develop an understanding of current‑state processes and support future‑state operating model and role designs.
• Support stakeholder management through day‑to‑day communication, capturing questions, concerns, decisions, and follow‑up items and escalating issues to senior team members when appropriate.
• Contribute to working sessions and idea‑generation activities with internal and external partners and help translate agreed‑upon strategies into tangible deliverables.
• Conduct research and analysis to inform strategies, recommendations, implementation plans, and business decisions.
• Synthesize complex information into clear findings, recommendations, presentations, and other program deliverables.
• Lead assigned workstreams with guidance, maintaining accountability for deliverables, timelines, dependencies, and follow‑up.
• Create structure and maintain momentum when requirements or solutions are not yet fully defined.
• Facilitate working sessions with cross‑functional stakeholders to gather input, resolve questions, and advance program priorities.
• Support implementation planning, readiness activities, and iterative execution of agreed‑upon strategies.
• Share knowledge, tools, and best practices with program contributors to strengthen consistency and execution.
• Manage multiple priorities while maintaining strong standards for analytical rigor, program discipline, and communication quality.
• Exercise sound judgment regarding when to proceed independently, challenge assumptions, seek guidance, or escalating issues.
• Operate as an individual contributor with no direct supervisory responsibilities.

Skills

Project coordination

Stakeholder management

Analytical skills

Communication skills

Facilitation skills

PowerPoint

Excel

Word

Independent judgment

Education

Bachelor’s degree

Tools

PowerPoint

Excel

Word

Job description

Citizens is transforming distribution by connecting ecosystems and enabling advice-led engagement at scale. The Analyst, Operating Model & Roles Program, helps translate strategy into practical deliverables, coordinates execution, and supports future‑state operating models and colleague roles across cross‑functional teams.

The role offers exposure to enterprise transformation, with increasing responsibility and collaboration opportunities as knowledge of Citizens’ business grows.