Retail Banking Transformation Lead

Capital One; McLean (VA); On-site; USD 201,000 - 229,000; Full time

Job summary

Capital One is seeking a Senior Business Manager in the Retail Bank Strategy & Analytics team to lead a team of Business Analysts and drive a multi-year Bank Operations transformation strategy. This role offers high visibility with Retail Bank Operations leadership and focuses on operational modernization to support scalable, effortless customer experiences.

You will partner with operations leadership to reduce manual friction, consolidate legacy technology, and implement end-to-end agentic

Qualifications

• Bachelor’s degree required.
• At least 3 years of quantitative analysis experience.
• At least 3 years of qualitative analysis experience.
• At least 1 year of people management experience.
• At least 1 year of project management experience.

Responsibilities

• Craft Executive Narratives & Drive Strategic Influence: Own and synthesize the overarching Bank Operations transformation story for senior leaders across the Retail Bank, translating complex financial, volume, and operational metrics into compelling executive narratives that control the narrative and motivate action.
• Drive E2E Agentic Transformation & Tech Roadmaps: Collaborate directly with Product, Tech, and Ops to eliminate manual friction, consolidate fragmented processes into unified platforms, and deploy cutting-edge E2E agentic workflows and GenAI capabilities.
• Materialize Savings via Dynamic Staffing Models: Build resilient, flexible demand and FTE models designed to realize operational benefits unlocked by end-to-end process transformations.
• Develop & Scale a High-Performing Team: Coach, mentor, and elevate a team of business analysts, building their capabilities in analytical rigor, strategic influence, and executive communication.

Skills

Quantitative analysis

Qualitative analysis

People management

Project management

Education

Bachelor's Degree

Master’s Degree in Business or quantitative field

Tools

GenAI capabilities

Job description

Capital One is seeking a Senior Business Manager in the Retail Bank Strategy & Analytics team to lead a team of Business Analysts and drive a multi-year Bank Operations transformation strategy. This role offers high visibility with Retail Bank Operations leadership and focuses on operational modernization to support scalable, effortless customer experiences.

You will partner with operations leadership to reduce manual friction, consolidate legacy technology, and implement end-to-end agentic