OpenTable-Savvy Host & Guest Concierge

Workstream; Lexington (KY); On-site; USD 16,531 - 22,041; Full time

Job summary

Holly Hill Inn is seeking a friendly front-of-house host to warmly greet guests and assist seating to create a memorable dining experience. You’ll manage OpenTable reservations, prioritize seating, and help walk-ins while maintaining a welcoming atmosphere.

Role requires standing for up to six hours, effective communication with guests and staff, and keeping the host area clean and organized to support a smooth service flow.

Qualifications

• Friendly and professional personality.
• Ability to work on your feet for up to six hours.
• Knowledge of OpenTable and completion of its Orientation.
• Food Service Handlers card.

Responsibilities

• Greet guests entering the restaurant and thank guests leaving.
• Operate and manage the reservation system (OpenTable).
• Prioritize reservations and seat guests in a timely manner.
• Accommodate walk-in guests when possible.
• Communicate delays or waits clearly to guests.
• Maintain an organized floor and seating according to standards.
• Maintain warm guest communications in-house and via phone/email.
• Recognize key guests and alert management and kitchen staff as needed.
• Communicate special needs to management and kitchen.
• Support team members to ensure guest satisfaction during all service stages.
• Engage management for guest issues or complaints.
• Keep the host stand and front door area clean and organized.
• Assist with additional FOH tasks per manager’s direction.

Skills

Friendly personality

Professional demeanor

Stand for up to 6 hours

OpenTable knowledge

Tools

OpenTable

Job description

Holly Hill Inn is seeking a friendly front-of-house host to warmly greet guests and assist seating to create a memorable dining experience. You’ll manage OpenTable reservations, prioritize seating, and help walk-ins while maintaining a welcoming atmosphere.

Role requires standing for up to six hours, effective communication with guests and staff, and keeping the host area clean and organized to support a smooth service flow.