Openings on IVR Quality Analyst

TestingXperts; Alpharetta (GA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Testing Xperts in Alpharetta, GA seeks an IVR Quality Analyst for a 6–12 month engagement to build and maintain lab environments for IVR testing. You will configure lab equipment across platforms, implement automation, and support monitoring and performance tools on Avaya, Cisco, and Genesys.

Responsibilities include certification planning, documentation, effort estimation, and collaboration with the Project Manager during interviews for new team members.

Qualifikationen

• Graduation is required.
• Experience with IVR systems and lab environments is preferred.

Aufgaben

• Lab build and maintenance across platforms.
• Procure, install and configure lab equipment across platforms.
• Work with IVR platforms: Avaya, Cisco, Genesys.
• Use monitoring, configuration and performance test tools.
• Develop and implement automation for lab environments.
• Design and develop certification tools and automation.
• Document strategy and test plans; review and edit as needed.
• Escalate issues and report status to Project Manager.
• Assist with technical interviews of prospective team members.

Kenntnisse

Lab maintenance

Lab setup

IVR testing

Automation planning

Ausbildung

Graduation

Jobbeschreibung

Greetings for the day!

My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations.

Job Description

Title: IVR Quality Analyst

Duration: 6 to 12 months

Interview: Phone and Skype

• Lab Build & Maintenance
• Procure, install and configure Lab equipment across platforms
• IVR Platforms - Avaya, Cisco, Genesys
• Tools - Monitoring tools, configuration tools and performance test tools
• Automation tools across above platforms
• Build lab environments
• Manage change control of lab environments through certification cycles
• Certification strategy including validation of requirements, design
• Provide and justify effort estimates
• Configuring lab and environments for Testing
• Designing and Developing Certification Tools and Automation
• Creating Certification plan and underlying test plans
• Documenting strategy, review and editing
• Escalate technical and project issues to Project Manager
• Report project status to Project Manager
• Assist with technical interviews of prospective team "

Qualifications

Graduation

Additional Information

All your information will be kept confidential according to EEO guidelines.