IVR QA Analyst

360 IT Professionals; Leoni Township (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Group health insurance

Job summary

A leading staffing firm in Michigan is seeking an experienced IVR QA Analyst for a temporary role with high possibility of extension. The ideal candidate should have over 5 years of experience in IVR and telecommunications testing, excellent communication skills, and familiarity with SDLC/STLC processes. The firm values employee wellbeing and offers group health insurance. Candidates must pass pre-employment drug and background screening.

Qualifications

• 5 or more years of experience as testing consultant with emphasis on IVR.
• Experience leading projects to completion.
• Working Expertise in SDLC/STLC process.

Responsibilities

• Perform IVR, telecommunications, and contact centre testing.
• Identify test scenarios and create test cases.
• Communicate effectively with team members.

Skills

Testing consultant experience

IVR testing

Telecommunications experience

Excellent communication skills

SDLC/STLC experience

Test case creation

Defect tracking

Education

Bachelor's Degree in IT or Business

Tools

Excel

Rational

Job description

We are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and emerging technologies, including excellent track record of on-time delivery. We are leaders in providing additional custom IT Services with a proficient approach towards development of emerging mobile-based applications and web based application development. We are emerging as one of the largest private talent sourcing and management firms in the US.

Our client, one of the leading ICT for development - ICT4D - organization, providing low cost solutions using ICT to tackle poverty and to overcome disadvantage, working closely with local communities seeks an accomplished .Net Architect.

Job Description

Role: IVR QA Analyst Location: Dimondale, MI
Duration: 8 months (with a high possibility of extension)
Interview Type:-Skype/Webcam

Job Requirements / Desired Skills:

• 5 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact centre testing.
• Experience leading projects to completion.
• Candidate MUST possess excellent communication skills and be a self-starter.
• Working Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practices Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing
• Proficiency in ID''ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects
• Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA''s
• Must have previous IVR and interface testing experience, including skills based routing testing.
• Bachelor’s Degree in IT, or Business
• Excel and Rational Experience
• QA Certification Highly desired
• Excellent written and verbal communication skills.

Qualifications

IVR QA Analysis

Additional Information

I would love to talk to you if you think this position suits your interest.

If you are looking for rewarding employment and a company that puts its employees first, we would like to work with you. We also offer group health insurance.

NOTE: “Candidates that are offered a position are required to pass pre-employment drug and background screening”