Senior IVR QA Analyst — End-to-End Telephony Testing

360 IT Professionals; Leoni Township (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Group health insurance

Job summary

A leading staffing firm in Michigan is seeking an experienced IVR QA Analyst for a temporary role with high possibility of extension. The ideal candidate should have over 5 years of experience in IVR and telecommunications testing, excellent communication skills, and familiarity with SDLC/STLC processes. The firm values employee wellbeing and offers group health insurance. Candidates must pass pre-employment drug and background screening.

Qualifications

• 5 or more years of experience as testing consultant with emphasis on IVR.
• Experience leading projects to completion.
• Working Expertise in SDLC/STLC process.

Responsibilities

• Perform IVR, telecommunications, and contact centre testing.
• Identify test scenarios and create test cases.
• Communicate effectively with team members.

Skills

Testing consultant experience

IVR testing

Telecommunications experience

Excellent communication skills

SDLC/STLC experience

Test case creation

Defect tracking

Education

Bachelor's Degree in IT or Business

Tools

Excel

Rational

Job description

A leading staffing firm in Michigan is seeking an experienced IVR QA Analyst for a temporary role with high possibility of extension. The ideal candidate should have over 5 years of experience in IVR and telecommunications testing, excellent communication skills, and familiarity with SDLC/STLC processes. The firm values employee wellbeing and offers group health insurance. Candidates must pass pre-employment drug and background screening.