Open Labs Tech & Patron Support Specialist

southtexascollege; Pharr (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

South Texas College’s Open Labs is seeking a Customer Service Technician to support daily use of computers, software, and lab resources. You will assist patrons, enforce lab rules, and provide excellent service in a busy academic environment.

Responsibilities include helping with MS Office, Wi-Fi configurations, printing, scanning, and assisting with marketing and lab initiatives. Evening and weekend availability may be required, and prior higher-education experience is preferred.

Qualifications

• Excellent oral, written and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office, Windows OS, and internet research.

Responsibilities

• Performs a wide variety of customer service and technical support functions including responding to inquiries and providing general information and assistance.
• Conducts routine walkthroughs of open lab areas while maintaining service areas clean and safe for use.
• Enforce lab rules and guidelines.
• Addresses patron issues and concerns to the Open Labs Supervisor or designee.
• Support patrons with MS Office, Jagnet, Blackboard, Wi‑Fi configurations, printing, scanning, and college applications.
• Provides coverage assistance to assigned labs.
• Supports the use of makerspace technologies and services.
• Assists with supporting existing and emerging technologies.
• Completes assigned college and departmental trainings.
• Assists department staff with marketing department services and initiatives.
• Performs other duties as assigned.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

College certificate

Tools

MS Office

Windows OS

Internet research

Job description

South Texas College’s Open Labs is seeking a Customer Service Technician to support daily use of computers, software, and lab resources. You will assist patrons, enforce lab rules, and provide excellent service in a busy academic environment.

Responsibilities include helping with MS Office, Wi-Fi configurations, printing, scanning, and assisting with marketing and lab initiatives. Evening and weekend availability may be required, and prior higher-education experience is preferred.