Direct Wage - Customer Service Technician

southtexascollege; Pharr (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

South Texas College’s Open Labs is seeking a Customer Service Technician to support daily use of computers, software, and lab resources. You will assist patrons, enforce lab rules, and provide excellent service in a busy academic environment.

Responsibilities include helping with MS Office, Wi-Fi configurations, printing, scanning, and assisting with marketing and lab initiatives. Evening and weekend availability may be required, and prior higher-education experience is preferred.

Qualifications

• Excellent oral, written and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office, Windows OS, and internet research.

Responsibilities

• Performs a wide variety of customer service and technical support functions including responding to inquiries and providing general information and assistance.
• Conducts routine walkthroughs of open lab areas while maintaining service areas clean and safe for use.
• Enforce lab rules and guidelines.
• Addresses patron issues and concerns to the Open Labs Supervisor or designee.
• Support patrons with MS Office, Jagnet, Blackboard, Wi‑Fi configurations, printing, scanning, and college applications.
• Provides coverage assistance to assigned labs.
• Supports the use of makerspace technologies and services.
• Assists with supporting existing and emerging technologies.
• Completes assigned college and departmental trainings.
• Assists department staff with marketing department services and initiatives.
• Performs other duties as assigned.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

College certificate

Tools

MS Office

Windows OS

Internet research

Job description

Job Description

Department: Open Labs

General Statement of Job

The Open Labs Customer Service Technician supports the open computer labs and patrons with the daily use of computers, software, and other resources. Assists department staff with the day-to-day activities and provides exceptional customer service.

Specific Duties and Responsibilities

Essential Functions:

• Performs a wide variety of customer service and technical support functions including responding to inquiries and providing general information and assistance.
• Conducts routine walkthroughs of open lab areas while maintaining service areas clean and safe for use.
• Enforce lab rules and guidelines.
• Addresses patron issues and concerns to the Open Labs Supervisor or designee.
• Support patrons with MS Office, Jagnet, Blackboard, Wi‑Fi configurations, printing, scanning, and college applications.
• Provides coverage assistance to assigned labs.
• Supports the use of makerspace technologies and services.
• Assists with supporting existing and emerging technologies.
• Completes assigned college and departmental trainings.
• Assists department staff with marketing department services and initiatives.
• Performs other duties as assigned.

Required Education and Experience

College Certificate, a minimum of 30 college hours required. At least six (6) months of customer service experience, preferred. Experience in a higher education institution using enterprise systems; e.g. Banner, preferred.

Required Knowledge, Skills and Abilities

• Excellent oral, written and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office, Windows OS, and internet research skills.
• Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
• Ability to work independently as well as a team player within department and with others.
• Ability to work evenings and/or weekends as needed.
• Demonstrated commitment to achieving the vision and mission of South Texas College.
• Ability to read and comprehend simple instructions, write correspondence and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply practical understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Checks, Certificates, Licenses, and Registrations

All applicants are subject to a national criminal background check under South Texas College policy. Security Sensitive position: In addition, subject to federal background check.

Physical Requirements

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Bending the body downward and forward by bending leg and spine.
• Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Applying pressure to an object with the fingers and palm.
• Perceiving the nature of sounds at normal speaking levels with or without correction.
• Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Raising objects from a lower to a higher positi