Campus Technology & AV Support Technician

Lone Star College

Houston (TX)

On-site

USD 42,000 - 60,000

Full time

18 hours ago

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Job summary

Lone Star College-University Park is seeking a Client Technologies Technician I to provide desktop and AV support for faculty, staff, students, and campus visitors. You will consult on repairs, troubleshooting, and upgrades, and assist users via in-person, phone, e-mail, or printed materials.

As part of a 24/7/365 department, you will help plan, setup, and monitor campus events, maintain PCs, peripherals, AV gear, mobile devices, and printers, diagnose problems, and deliver training and

Qualifications

Experience providing desktop and AV support to campus users.
Ability to diagnose and resolve hardware or software problems.
Good communication with faculty, staff, students, and visitors.

Responsibilities

Provide desktop and AV support to all faculty, staff, and students; assist with campus/AV event setup and monitoring.
Support and maintain PCs, peripherals, audio/video equipment, mobile technologies, and printing technologies.
Diagnose, resolve, report, and track hardware and software problems campus-wide.
Troubleshoot technical issues and perform diagnostic analyses to determine root cause.
Provide customer support through on-site diagnosis, training, software/hardware problem resolution, and documentation.
Monitor TekManager to ensure all projectors and AV podium/carts are functioning properly.

Skills

Desktop support

AV support

Troubleshooting

Customer service

Tools

TekManager

Job description

As part of a 24/7/365 department, you will help plan, setup, and monitor campus events, maintain PCs, peripherals, AV gear, mobile devices, and printers, diagnose problems, and deliver training and

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