Client Technologies Technician I

Lone Star College; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Lone Star College-University Park is seeking a Client Technologies Technician I to provide desktop and AV support for faculty, staff, students, and campus visitors. You will consult on repairs, troubleshooting, and upgrades, and assist users via in-person, phone, e-mail, or printed materials.

As part of a 24/7/365 department, you will help plan, setup, and monitor campus events, maintain PCs, peripherals, AV gear, mobile devices, and printers, diagnose problems, and deliver training and

Qualifications

• Experience providing desktop and AV support to campus users.
• Ability to diagnose and resolve hardware or software problems.
• Good communication with faculty, staff, students, and visitors.

Responsibilities

• Provide desktop and AV support to all faculty, staff, and students; assist with campus/AV event setup and monitoring.
• Support and maintain PCs, peripherals, audio/video equipment, mobile technologies, and printing technologies.
• Diagnose, resolve, report, and track hardware and software problems campus-wide.
• Troubleshoot technical issues and perform diagnostic analyses to determine root cause.
• Provide customer support through on-site diagnosis, training, software/hardware problem resolution, and documentation.
• Monitor TekManager to ensure all projectors and AV podium/carts are functioning properly.

Skills

Desktop support

AV support

Troubleshooting

Customer service

Tools

TekManager

Job description

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

Campus Marketing Statement

Lone Star College-University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Established in 2012, Lone Star College-University Park has been recognized nationally and internationally for its innovation, as well as its focus on student access and success.

Conveniently located off SH 249 in the heart of northwest Houston, Lone Star College-University Park is known as the \"community's college,\" providing students with highly affordable degree and certificate programs that transfer seamlessly to four-year universities or lead to direct employment.

Campus facilities include the Center for Science & Innovation, the Energy & Manufacturing Institute, Learning Innovation Labs and the Geology Rock Wall.

Location address is 20515 SH 249 (TX 249 and Louetta Road), Houston, TX 77070.

Job Description

PURPOSE AND SCOPE

The Client Technologies Technician I will be responsible for supporting services including audio/video, mobile technologies, and printers. Will consult with customers (staff, faculty, students, and campus visitors) regarding repairs, troubleshooting, and upgrades. The Client Technologies Technician I will assist College faculty, staff, and students with the use of information technology via printed or web-posted material, telephone, e-mail, and/or in person. Perform a variety of computer and/or AV support activities and work closely with teams within OTS and across the entire OTS organization. This position is a member of a 24/7/365 global department.

Essential Job Functions

• Provide desktop and AV Support to all Faculty, Staff, and students; Assist with the planning, setup, and monitoring of Campus/AV events including calendar & AV appointments
• Support and maintain PCs & peripherals, audio/video equipment, mobile technologies, and printing technologies
• Diagnose, resolve, report, and track PC and/or AV Campus, Centers, and System Office hardware and software problems
• Troubleshoot technical issues and perform diagnostic analyses to determine problem root cause
• Provide customer support through on site diagnosis, group training, software or hardware problem resolution, and analysis of existing documentation, etc.
• Monitor TekManager to ensure all Projectors and AV Podium/carts are working properly
• Monitor