Open Enrollment Benefits Specialist (Temp, Onsite DC)

Employment Enterprises; Hyattsville (MD); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

401K

Medical & Dental

FSA

Pet Insurance

Credit Union

Sick Leave

Discount Program

Voluntary Insurance

Job summary

Employment Enterprises is seeking a Temporary Benefits Enrollment Specialist for an onsite, full-time contract in Washington, DC. The role supports employees and retirees with benefits questions and enrollment during Open Enrollment, with an anticipated duration of about 2 months and immediate start.

Responsibilities include handling calls about health, dental, and vision benefits, explaining options and deadlines, guiding online enrollment, and maintaining confidentiality.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Experience in benefits administration, HR, customer service, or a call center environment preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and web-based systems.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment during peak enrollment periods.

Responsibilities

• Answer inbound employee/retiree calls related to health, dental, vision, and other benefit programs.
• Explain benefit plan options, enrollment procedures, eligibility requirements, and deadlines.
• Assist employees with navigating online enrollment systems and resolving basic system issues.
• Document employee inquiries and interactions accurately.
• Escalate complex benefits, payroll, or system-related issues to the appropriate team members.
• Maintain confidentiality of employee and benefits information.
• Support open enrollment communications and outreach efforts as needed.
• Meet established service level expectations for responsiveness and call quality.

Skills

Verbal communication

Written communication

Microsoft Office

Attention to detail

Customer service

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

HRIS

Enrollment systems

Job description

Employment Enterprises is seeking a Temporary Benefits Enrollment Specialist for an onsite, full-time contract in Washington, DC. The role supports employees and retirees with benefits questions and enrollment during Open Enrollment, with an anticipated duration of about 2 months and immediate start.

Responsibilities include handling calls about health, dental, and vision benefits, explaining options and deadlines, guiding online enrollment, and maintaining confidentiality.