Open Access Operations Specialist

Springer Nature; New York (NY); Hybrid; USD 43,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with company match

Hybrid office working policy

Tuition Assistance

Employee discounts

Job summary

Springer Nature US is seeking an Open Access Coordinator for its New York hybrid office. You will manage end-to-end OA agreements, coordinate cross-team activities, and drive process improvements to ensure compliance and exceptional service.

You will work with multiple stakeholders, focusing on timely updates, robust documentation, and scalable operations while leveraging data insights to optimize workflows and customer experience.

Qualifications

• Excellent written and verbal communication in English, with ability to explain complex information clearly.
• Strong analytical and problem-solving skills, turning data into practical actions.
• Confidence in analyzing and interpreting data to monitor performance and drive improvements.
• Ability to understand workflows, systems, and interdependencies across processes.
• Strong stakeholder management and collaboration across teams and partners.
• Excellent organizational skills, managing multiple priorities and deadlines.
• High initiative, ownership and attention to detail with clear outputs.
• Strong documentation and visualization skills for clear outputs.
• Curiosity and adaptability in learning new technologies, including AI tools.

Responsibilities

• Coordinate end-to-end setup, renewal, and day-to-day operation of open access agreements across teams.
• Provide updates and guidance to customers and stakeholders with clear documentation.
• Act as primary operational contact for customers, handling queries and delivering a responsive service.
• Review workflows, identify inefficiencies, and help design scalable process improvements.
• Use data from multiple systems to monitor performance and translate findings into recommendations.
• Take ownership of assigned agreements and ensure delivery, quality, and contractual compliance.
• Develop understanding of open access publishing processes and coordinate timelines with stakeholders.
• Support continuous improvement by identifying bottlenecks and implementing practical solutions.

Skills

Communications

Analytical thinking

Workflow understanding

Stakeholder management

Documentation & visualization

Learning new technologies

Education

Bachelor's degree or higher

Tools

CRM systems

Spreadsheets

Workflow tools

Job description

Springer Nature US is seeking an Open Access Coordinator for its New York hybrid office. You will manage end-to-end OA agreements, coordinate cross-team activities, and drive process improvements to ensure compliance and exceptional service.

You will work with multiple stakeholders, focusing on timely updates, robust documentation, and scalable operations while leveraging data insights to optimize workflows and customer experience.