Open Access Coordinator

Springer Nature; New York (NY); Hybrid; USD 43,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with company match

Hybrid office working policy

Tuition Assistance

Employee discounts

Job summary

Springer Nature US is seeking an Open Access Coordinator for its New York hybrid office. You will manage end-to-end OA agreements, coordinate cross-team activities, and drive process improvements to ensure compliance and exceptional service.

You will work with multiple stakeholders, focusing on timely updates, robust documentation, and scalable operations while leveraging data insights to optimize workflows and customer experience.

Qualifications

• Excellent written and verbal communication in English, with ability to explain complex information clearly.
• Strong analytical and problem-solving skills, turning data into practical actions.
• Confidence in analyzing and interpreting data to monitor performance and drive improvements.
• Ability to understand workflows, systems, and interdependencies across processes.
• Strong stakeholder management and collaboration across teams and partners.
• Excellent organizational skills, managing multiple priorities and deadlines.
• High initiative, ownership and attention to detail with clear outputs.
• Strong documentation and visualization skills for clear outputs.
• Curiosity and adaptability in learning new technologies, including AI tools.

Responsibilities

• Coordinate end-to-end setup, renewal, and day-to-day operation of open access agreements across teams.
• Provide updates and guidance to customers and stakeholders with clear documentation.
• Act as primary operational contact for customers, handling queries and delivering a responsive service.
• Review workflows, identify inefficiencies, and help design scalable process improvements.
• Use data from multiple systems to monitor performance and translate findings into recommendations.
• Take ownership of assigned agreements and ensure delivery, quality, and contractual compliance.
• Develop understanding of open access publishing processes and coordinate timelines with stakeholders.
• Support continuous improvement by identifying bottlenecks and implementing practical solutions.

Skills

Communications

Analytical thinking

Workflow understanding

Stakeholder management

Documentation & visualization

Learning new technologies

Education

Bachelor's degree or higher

Tools

CRM systems

Spreadsheets

Workflow tools

Job description

Job Title: Open Access Coordinator

Location: New York (Hybrid Working Model)

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature

At Springer Nature, we recognise that great talent develops through many different paths. We encourage applications from individuals with strong transferable skills, provided they are supported by relevant experience that shows how those skills have been successfully applied in practice. Our hiring approach balances skills, experience, and potential to ensure each role is fulfilled with both short-term effectiveness andlong termgrowth in mind.

About the Role

The Open Access Operations team sits within the Sales Operations group and is responsible for end-to-end management of institutional and society open access agreements.

As an Open Access Coordinator within the OA Operations team, you'll be a team player responsible for the set-up and maintenance of open access agreements. You'll manage a diverse range of internal stakeholders and tasks, to execute smooth operations for the agreements. You'll focus on continuous improvement of workflows and processes to ensure contractual compliance, great service, and scalability for the OA transition. Using insights from workflow data, you'll suggest new processes and system improvements. Working with the rest of the global OA Operations team, you'll implement these improvements to help reach team goals and provide an excellent customer experience.

This is an opportunity for a proactive individual to be part of a strategically relevant team and contribute to the development of a cutting-edge product.

https://www.springernature.com/gp/open-science/oa-agreements

This role is based in our New York office, on a hybrid working model. The location strategy supports the team structure and aligns with business needs.

Responsibilities

• Coordinate the end-to-end set-up, renewal, and day-to-day operation of open access agreements, collaborating effectively across teams to ensure timelines, deliverables, and shared objectives are met.

• Provide clear, timely, and audience-appropriate updates, guidance, and presentations to customers and internal stakeholders, while maintaining accurate and accessible documentation that supports effective communication and knowledge sharing.

• Act as a primary operational contact for agreement customers, responding to workflow and reporting queries while building trusted relationships and delivering a responsive, customer-focused service experience.

• Review team workflows, identify inefficiencies or duplication, and help design and implement scalable process improvements that enhance operational efficiency and support long-term service excellence.

• Use data from multiple systems to monitor workflow performance, identify trends, risks, or exceptions, and translate findings into practical recommendations that improve quality, consistency, and operational outcomes.

• Take ownership of assigned agreements and actions, following through on commitments and ensuring delivery, quality standards, and contractual compliance are consistently maintained.

• Develop a strong understanding of open access publishing processes, systems, and operational dependencies, coordinating stakeholders, timelines, and activities with strong project management discipline to ensure smooth execution.

• Support continuous improvement across operations by identifying bottlenecks, implementing practical solutions, and adapting to evolving business needs while reinforcing consistent, high-quality processes and service standards.

Experience, Skills & Qualifications

Essential

• Educated to degree level (Bachelor or higher) or equivalent experience

• Excellent written and verbal communication in English, with the ability to explain complex information clearly and adapt messages to different audiences.

• Strong analytical and problem-solving skills, turning data and information into practical, evidence-based actions

• Confidence in analyzing and interpreting data to monitor performance, identify issues, and drive improvements.

• Ability to understand workflows, systems, and their interdependencies, and assess impacts across the wider process landscape.

• Strong stakeholder management and collaboration skills, working effectively across teams, departments, and external partners.

• Excellent organizational skills, with the ability to manage multiple priorities, meet deadlines, and respond to changing demands.

• High levels of initiative, self-motivation, ownership, and attention to detail, delivering work with accuracy and accountability.

• Strong documentation and visualization skills, producing clear, concise, and actionable outputs

• Demonstration of curiosity and adaptability in learning and applying new technologies, including AI tools, to support continuous improvement

Desirable

• Previous work experience in sales operations, research publishing, open access or another customer-focused process-led environment

• Experience using spreadsheets, CRM systems or workflow/reporting tools

• Experience of digital transformation programmes

Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:

• Medical, Dental and Vision

• 401(k) with company match and contribution

• Hybrid office working policy, Summer Hours, and paid time off

• Flexible Spending and Commuter programs

• Multiple Life insurance options

• Disability coverage

• Tuition Assistance

• Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance

• Employee Assistance Program

• Family-friendly benefits and a variety of employee discounts

• An array of Employee Social Networks

US Annualized Base Salary Range: $43,000 - $54,000. The salary offer may vary based on work experience, education, skill level, and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.

Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf poster.

At Springer Nature, our mission is to be part of progress - and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here: https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion