Open Access Program Coordinator

1267 Springer Nature Limited; New York (NY); Hybrid; USD 43,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Hybrid work

Flexible spending

Life insurance

Disability coverage

Tuition assistance

Identity Protection

Pet Insurance

Employee discounts

Family-friendly benefits

Job summary

Springer Nature is seeking an Open Access Coordinator in New York (Hybrid). You will manage end-to-end OA agreements, coordinate across internal teams, and ensure timely delivery with high-quality service. The role emphasizes process improvement, data insights, and strong stakeholder collaboration to scale OA operations.

The position requires a degree, excellent English communication, and a proactive, detail-oriented mindset. Hybrid work and comprehensive benefits are offered.

Qualifications

• Educated to degree level (Bachelor or higher) or equivalent experience.
• Excellent written and verbal communication in English, with the ability to explain complex information clearly and adapt messages to different audiences.
• Strong analytical and problem-solving skills, turning data and information into practical, evidence-based actions.
• Confidence in analyzing and interpreting data to monitor performance, identify issues, and drive improvements.
• Ability to understand workflows, systems, and their interdependencies, and assess impacts across the wider process landscape.
• Strong stakeholder management and collaboration skills, working effectively across teams, departments, and external partners.
• Excellent organizational skills, with the ability to manage multiple priorities, meet deadlines, and respond to changing demands.
• High levels of initiative, self-motivation, ownership, and attention to detail, delivering work with accuracy and accountability.
• Strong documentation and visualization skills, producing clear, concise, and actionable outputs
• Demonstration of curiosity and adaptability in learning and applying new technologies, including AI tools, to support continuous improvement
• Desirable: Previous work experience in sales operations, research publishing, open access or another customer-focused process-led environment

Responsibilities

• Coordinate end-to-end setup, renewal, and day-to-day operation of open access agreements across teams.
• Provide updates, guidance, and presentations to customers and internal stakeholders with clear documentation.
• Act as a primary operational contact for agreement customers and respond to workflow queries.
• Review team workflows to identify inefficiencies and design scalable process improvements.
• Use data from multiple systems to monitor workflow performance and translate findings into practical recommendations.
• Take ownership of assigned agreements and ensure delivery, quality, and compliance.
• Develop understanding of open access publishing processes and coordinate stakeholders and timelines with project management discipline.
• Support continuous improvement by identifying bottlenecks and adapting to evolving business needs.

Skills

English communication

Analytical thinking

Data interpretation

Workflow understanding

Stakeholder management

Organizational skills

Initiative & ownership

Documentation & visualization

Adaptability with AI tools

Education

Bachelor’s degree or higher

Job description

Springer Nature is seeking an Open Access Coordinator in New York (Hybrid). You will manage end-to-end OA agreements, coordinate across internal teams, and ensure timely delivery with high-quality service. The role emphasizes process improvement, data insights, and strong stakeholder collaboration to scale OA operations.

The position requires a degree, excellent English communication, and a proactive, detail-oriented mindset. Hybrid work and comprehensive benefits are offered.