OPC Marketing Manager, Parks Division Lead

Travel + Leisure Co.; Orlando (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off (PTO) through tenure

Job summary

Travel + Leisure Co. is seeking an OPC Marketing Manager to oversee the daily operations and productivity of the CMP Marketing Team in our Parks Division.

You will assist in interviewing, hiring, training, and evaluating associates, while driving performance and customer service excellence. Responsibilities include directing staff, maintaining penetration standards, coordinating with sales on tour flow, and managing marketing collateral and supplies.

Qualifications

• Excellent verbal and written communication skills and professionalism.
• Ability to coach, counsel and motivate direct reports to drive performance.
• Ability to deliver exceptional customer service while managing upset owners.
• Strong multi-tasking and organizational abilities with attention to detail.
• Effective negotiation and relationship-building skills with stakeholders.
• Working knowledge of marketing databases and campaign metrics.
• Ability to recruit, train and develop staff for growth.
• Lead by example and ensure compliance with company policies and laws.
• Demonstrated problem solving ability in dynamic environments.

Responsibilities

• Direct supervision of OPC Marketing staff: hire, train, assign work, and conduct reviews.
• Meet marketing penetration standards; run and prepare daily/weekly reports for leadership.
• Coordinate with Front Line sales on tour seats and marketing program changes.
• Maintain tour manifests; resolve tour status issues and manage supplies.

Skills

Verbal and written communication

Coaching and mentoring

Customer service

Multi-tasking

Negotiation

Marketing databases

Recruiting and training

Leadership by example

Detail orientation

Policy compliance

Problem solving

Education

High School Diploma, GED, or equivalent

Tools

Mainframe

Focus

CRS

Job description

Travel + Leisure Co. is seeking an OPC Marketing Manager to oversee the daily operations and productivity of the CMP Marketing Team in our Parks Division.

You will assist in interviewing, hiring, training, and evaluating associates, while driving performance and customer service excellence. Responsibilities include directing staff, maintaining penetration standards, coordinating with sales on tour flow, and managing marketing collateral and supplies.