OPC Marketing Manager (Face to Face)

Travel + Leisure Co.; Orlando (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off (PTO) through tenure

Job summary

Travel + Leisure Co. is seeking an OPC Marketing Manager to oversee the daily operations and productivity of the CMP Marketing Team in our Parks Division.

You will assist in interviewing, hiring, training, and evaluating associates, while driving performance and customer service excellence. Responsibilities include directing staff, maintaining penetration standards, coordinating with sales on tour flow, and managing marketing collateral and supplies.

Qualifications

• Excellent verbal and written communication skills and professionalism.
• Ability to coach, counsel and motivate direct reports to drive performance.
• Ability to deliver exceptional customer service while managing upset owners.
• Strong multi-tasking and organizational abilities with attention to detail.
• Effective negotiation and relationship-building skills with stakeholders.
• Working knowledge of marketing databases and campaign metrics.
• Ability to recruit, train and develop staff for growth.
• Lead by example and ensure compliance with company policies and laws.
• Demonstrated problem solving ability in dynamic environments.

Responsibilities

• Direct supervision of OPC Marketing staff: hire, train, assign work, and conduct reviews.
• Meet marketing penetration standards; run and prepare daily/weekly reports for leadership.
• Coordinate with Front Line sales on tour seats and marketing program changes.
• Maintain tour manifests; resolve tour status issues and manage supplies.

Skills

Verbal and written communication

Coaching and mentoring

Customer service

Multi-tasking

Negotiation

Marketing databases

Recruiting and training

Leadership by example

Detail orientation

Policy compliance

Problem solving

Education

High School Diploma, GED, or equivalent

Tools

Mainframe

Focus

CRS

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

OPC Marketing Manager in overseeing the daily operations and productivity of the CMP Marketing Team of our Parks Division. Assists in the interviewing, hiring, supervision, training, development, and behavior/performance management of associates.

Essential Job Responsibilities

Responsibilities include, but are not limited to:

• Direct supervision of OPC Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution). (45% time)
• Maintain total site marketing penetration standards set by management. Run daily reports. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time)
• Coordinate with Front Line sales management regarding tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time)
• Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time)
• Other duties as assigned (5% time)

Travel Requirements

Minimal

Minimum Requirements and Qualifications

State the specific levels of the following that are needed to perform the minimum duties of the job.

Education

• High School Diploma, GED, or equivalent

Training requirements

• None

Knowledge and skills

• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
• Ability to effectively coach, counsel and motivate direct reports
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
• Ability to efficiently multi-task
• Ability to negotiate effectively
• Working knowledge of marketing databases
• Ability to recruit, train and develop employees
• Ability to lead by example
• Detail oriented and accurate
• Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
• Demonstrated problem solving ability

Technical Skills

• Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS.

Job experience

• Two (2) years marketing experience required, primarily in vacation ownership industry.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.