Onsite Workplace Services Site Lead | Team & Ops Manager

Opensity Solutions; New York (NY); On-site; USD 81,000 - 99,000; Full time

Job summary

Opensity Solutions is seeking a hands-on Site Manager to lead a team of five across Office Services, Hospitality, Workplace Services and Facilities onsite in New York. The role focuses on delivering a high-quality workplace experience while driving operational efficiency and team performance.

You will maintain a tour-ready environment, oversee reporting and metrics, and coach staff to ensure outstanding client service and proactive issue resolution in a fast-paced, client-facing setting.

Qualifications

• 5+ years of experience in Office Services or Workplace Operations.
• Experience in outsourced/managed services environments.
• Legal industry experience is a plus.
• Strong communication and client-facing skills.
• Proven ability to lead teams and manage multiple priorities.

Responsibilities

• Lead day-to-day site operations across Service lines.
• Ensure service excellence and meet client expectations.
• Build strong client relationships and act as a trusted contact.
• Identify and implement process improvements and service enhancements.
• Coach, develop, and manage team performance and engagement.

Skills

Office Operations

Outsourced services

Legal industry

Microsoft Office

Google Workspace

A/V tech

Tools

Microsoft Office

Google Workspace

A/V equipment

Job description

Opensity Solutions is seeking a hands-on Site Manager to lead a team of five across Office Services, Hospitality, Workplace Services and Facilities onsite in New York. The role focuses on delivering a high-quality workplace experience while driving operational efficiency and team performance.

You will maintain a tour-ready environment, oversee reporting and metrics, and coach staff to ensure outstanding client service and proactive issue resolution in a fast-paced, client-facing setting.