Onsite Office Services Manager - Client Experience Lead

Opensity Solutions; Boston (MA); On-site; USD 65,000 - 72,500; Full time

Job summary

Opensity is seeking an experienced, service-driven Office Services Manager to lead the daily operations of the Office Services team at a premier law firm in Boston. This working manager role combines hands-on operational duties with team leadership to deliver an exceptional workplace and client experience.

The role requires a High School Diploma (associates or bachelor’s preferred), supervisory experience in a client service setting, strong communication skills, and proficiency with MS Office.

Qualifications

• High School Diploma required; associates or bachelor's degree preferred but not required.
• Previous supervisory experience in a client service-oriented field, preferably in a professional organization providing office services or administrative support.
• Detail oriented with good attention to detail.
• Strong verbal and written communication skills.
• Good initiative and ability to work independently with minimal supervision.
• Ability to lead others in a professional manner.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Ability to lift or move 40 lbs. or greater.

Responsibilities

• Lead and develop the Office Services team, fostering a culture of hospitality, accountability, and service excellence.
• Serve as a working manager by actively supporting daily operations alongside the team.
• Oversee reception, visitor management, conference room readiness, and client-facing services to ensure a seamless, high-touch experience.
• Manage print, mail, courier, shipping, and document services while maintaining efficiency and quality standards.
• Elevate workplace hospitality by implementing best practices that enhance the employee and client experience.
• Partner with firm leadership and business units to anticipate service needs and deliver proactive solutions.
• Maintain service level standards and continuously identify opportunities for process improvement.
• Coordinate vendor relationships, supplies, and operational resources to support business needs.
• Ensure the office environment reflects the firm's professional standards through attention to detail and exceptional customer service.
• Coach, mentor, and train team members while promoting a collaborative and customer-focused culture.

Skills

Supervisory experience

Attention to detail

Verbal and written communication

Initiative

Education

High School Diploma

Associates or Bachelor's degree preferred

Tools

MS Word

MS Excel

MS Outlook

Job description

Opensity is seeking an experienced, service-driven Office Services Manager to lead the daily operations of the Office Services team at a premier law firm in Boston. This working manager role combines hands-on operational duties with team leadership to deliver an exceptional workplace and client experience.

The role requires a High School Diploma (associates or bachelor’s preferred), supervisory experience in a client service setting, strong communication skills, and proficiency with MS Office.