Executive Workplace Experience Lead (NYC)

Compass Group USA; New York (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Eurest is seeking a Site Lead Manager in New York, NY to deliver a premium workplace experience aligned with TIAA service standards. You will oversee daily operations, hospitality services, and executive dining coordination while partnering with cross-functional teams to drive service excellence.

The ideal candidate has 5+ years in workplace services with strong leadership, client-facing skills, and a proven ability to manage high-profile environments.

Qualifications

• 5+ years of experience in workplace services, hospitality, or corporate services.
• Prior people leadership experience required.
• Strong executive presence and client-facing communication skills.
• Experience supporting executive dining or high-profile corporate environments preferred.
• Highly organized with strong attention to detail.
• Proficiency with workplace systems and service platforms.

Responsibilities

• Lead delivery of a premium workplace experience.
• Oversee reception, guest services, and VIP support.
• Ensure white-glove service for executive meetings and client visits.
• Partner with Restaurant Associates to support catering and dining needs.
• Coordinate with Culinary Team leadership to ensure service readiness.
• Monitor service quality and drive improvements.
• Manage day-to-day operations for the New York site.
• Support budget and expense management.
• Build relationships with client stakeholders and vendors.
• Lead, coach, and develop the on-site team.

Skills

Leadership experience

Client-facing

Executive dining experience

Organizational skills

Workplace systems

Job description

Eurest is seeking a Site Lead Manager in New York, NY to deliver a premium workplace experience aligned with TIAA service standards. You will oversee daily operations, hospitality services, and executive dining coordination while partnering with cross-functional teams to drive service excellence.

The ideal candidate has 5+ years in workplace services with strong leadership, client-facing skills, and a proven ability to manage high-profile environments.