Desktop Support Engineer - IT & ServiceNow (On-Site)

Computacenter; Livermore (CA); On-site; USD 37,000 - 53,000; Full time

Job summary

Computacenter is seeking an Associate Engineer in Livermore, CA to provide hardware, software, and network support at customer sites. You will troubleshoot, stage and configure systems, and coordinate small teams to deliver basic work packages in line with company processes.

The role requires 3–5 years of IT desktop service experience, ServiceNow and Windows 11 proficiency, excellent customer service, and strong communication skills.

Qualifications

• 3-5 years of proven IT desktop service experience.
• Experience with ServiceNow.
• Experience with Windows 11, desktop, laptop, and peripheral support.
• Excellent customer service abilities and an organized approach to work.
• Good interpersonal and communication skills.
• Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.
• Legal authorization to work in the United States.

Responsibilities

• Performing a range of technical work activities at the customer site to meet business and customer requirements.
• Coordinating small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Documenting and reports on work completed to ensure compliance with company and customer procedures.
• Escalating issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Providing customer service to internal and external customers to ensure consistent experience.

Skills

IT Desktop Service

ServiceNow

Windows 11

Customer service

Communication skills

Job description

Computacenter is seeking an Associate Engineer in Livermore, CA to provide hardware, software, and network support at customer sites. You will troubleshoot, stage and configure systems, and coordinate small teams to deliver basic work packages in line with company processes.

The role requires 3–5 years of IT desktop service experience, ServiceNow and Windows 11 proficiency, excellent customer service, and strong communication skills.