End-User Tech Support Specialist (Onsite/Deskside)

Fidelity Investments Inc.; Boston (MA); On-site; USD 80,231,000 - 85,962,000; Full time

Job summary

Fidelity TalentSource seeks an End User Technician to support Fidelity Investments in Boston, MA. The role focuses on on-site end-user hardware and software support, conference setup, and rapid resolution of issues in a fast-paced enterprise environment.

Responsibilities include building and deploying desktops, resolving tickets, and maintaining excellent customer service. On-call rotations and strict SLA targets are part of the role, with a daily on-site presence required.

Qualifications

• Proficient in device build tools (Autopilot, JAMF, Intune)
• Strong knowledge of AD and basic networks
• Windows and Mac/iOS device support

Responsibilities

• Provide end-user hardware, software and connectivity support
• Set up video conference events
• Manage deskside support and on-site visits
• Respond to service requests with SLA targets
• On-call rotation with 30 minute response time
• Configure workstations for new users
• Work in a change-controlled environment
• Deliver excellent customer service with a 4.7/5 target

Skills

Device build tools

Active Directory

Intune

Windows OS

Mac/iOS devices

Communication skills

Tools

Microsoft Autopilot

Active Directory

Intune

vSphere

JAMF

Job description

Fidelity TalentSource seeks an End User Technician to support Fidelity Investments in Boston, MA. The role focuses on on-site end-user hardware and software support, conference setup, and rapid resolution of issues in a fast-paced enterprise environment.

Responsibilities include building and deploying desktops, resolving tickets, and maintaining excellent customer service. On-call rotations and strict SLA targets are part of the role, with a daily on-site presence required.