Deskside Support Engineer – VIP/Executive Support

Teceze USA; Rockville (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Teceze USA is seeking an experienced Deskside Support professional to join a long-term enterprise IT support engagement onsite in Rockville, MD.

You will deliver high-touch, white-glove IT support to VP-level executives and VIP users, handling hardware, Office 365, Active Directory, and ITSM tickets with ServiceNow in a discreet, professional manner.

Ideal candidates have 3+ years of end-user support, excellent communication, executive presence, and a proactive approach to problem solving.

Qualifications

• 3+ years of desktop/end-user support experience.
• Experience supporting VP-level executives, VIPs, or senior leadership.
• Microsoft 365 / Office 365 experience.
• Active Directory experience.
• Hardware, laptop, printer and peripheral troubleshooting.
• Experience with ITSM/ticketing systems (e.g., ServiceNow).
• Excellent communication and customer-service skills.
• Professional executive-facing presence.

Responsibilities

• Provide high-touch, white-glove Deskside/End User support onsite in Rockville, MD.
• Resolve hardware, software, AD, and peripheral issues; manage tickets via ITSM.
• Collaborate with executives and VIP users with professionalism and discretion.

Skills

End user support

Executive support

Microsoft 365 / Office 365

Active Directory

Hardware troubleshooting

ITSM systems

Communication

Executive presence

Tools

ServiceNow

Job description

Work Arrangement: Onsite

Duration: Long-Term

Employment: W2

We are looking for an experienced Deskside Support professional to join a long-term enterprise IT support engagement.

This is an excellent opportunity for someone who enjoys providing high-touch, white-glove IT support and has experience working directly with VP-level executives, senior leadership, or VIP users.

What We're Looking For:

• 3+ years of Desktop/Deskside/End User Support experience
• Experience supporting VPs, executives, VIPs, or senior leadership
• Microsoft 365 / Office 365 experience
• Active Directory experience
• Hardware, laptop, printer and peripheral troubleshooting
• ServiceNow or another ITSM/ticketing system
• Excellent communication and customer-service skills
• Professional and polished executive-facing presence
• Ability to work onsite in Rockville, MD

Ideal Candidate:

Someone who can go beyond simply resolving tickets — a professional who understands the importance of white-glove service, urgency, discretion, communication, and executive-level support.