Onsite Windows & Hardware Support Tech - 6+ Month Contract

TEKsystems; Windsor Locks (CT); On-site; USD 23,419 - 35,817; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short/Long-term disability

HSA

Transportation benefits

Employee Assistance Program

PTO

Job summary

Kyndryl is seeking an intermediate Deskside Support technician for Windows 10/11 environments in Windsor Locks, CT. This long-term, rolling contract is onsite 5 days a week, through 2028. The role requires hardware expertise, Office 365 and basic end-user support, plus strong customer service.

You will perform IMAC, asset tagging, printer support, and mobile device setup, working with client staff to maintain workstation operations and satisfaction.

Qualifications

• Experience imaging and configuring PC systems.
• Hardware break-fix and software installation skills.
• Basic end-user network troubleshooting for adapters, wireless, VPN.
• Experience with Windows 10 OS support.
• Experience with Office applications (Outlook, Excel, Word, PowerPoint).
• Experience with end-user ticketing systems.
• Supports mobile devices (Android/iOS).

Responsibilities

• Provide Workstation Hardware and Windows 10/11 software break-fix support.
• IMAC - PC Install, Moves, Adds and Changes.
• Image in support of break fix support.
• Asset Recovery and tagging.
• Asset Disposal per client processes.
• Install user-requested software outside base image.
• Printer Support.
• Client Center (Tech Bar) Support.
• IT Service Management updates.
• Direct end users to mobile device return drop boxes.
• Package mobile devices for shipping to disposal vendor.
• Other client support to maintain workstation operations and customer satisfaction.
• Participate in implementing deskside support methodologies and processes.

Skills

Windows 10/11 support

Hardware break/fix

Office 365 support

Printer & peripherals

Customer service

Mobile devices setup

End-user network troubleshooting

Imaging PCs

Ticketing systems

Tools

ITSM ticketing system

Job description

Kyndryl is seeking an intermediate Deskside Support technician for Windows 10/11 environments in Windsor Locks, CT. This long-term, rolling contract is onsite 5 days a week, through 2028. The role requires hardware expertise, Office 365 and basic end-user support, plus strong customer service.

You will perform IMAC, asset tagging, printer support, and mobile device setup, working with client staff to maintain workstation operations and satisfaction.