Onsite IT Support Technician – Client-Facing

Kyndryl; California (MO); On-site; USD 40,000 - 67,000; Full time

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits package

Job summary

Kyndryl in the United States is seeking a Deskside Support specialist to provide hands-on IT support for a range of end users, including executive support. You'll troubleshoot hardware and software, perform testing, and assist with upgrades, deployments, and imaging across devices onsite and remotely.

You will collaborate with internal teams and partners such as Microsoft, identify modernization opportunities, and help meet SLA targets while delivering excellent end-user experience.

Qualifications

• 5+ years of experience providing IT support.
• Experience working in a customer facing environment.
• Strong communication skills including email, phone and in-person.

Responsibilities

• Provide hands-on Deskside support onsite and via remote access.
• Troubleshoot software upgrades, system images, and hardware deployments across multiple device types.
• Collaborate with intra‑team colleagues and alliance partners (e.g., Microsoft) to resolve issues and improve end-user experience.

Skills

IT support

Customer facing

Communication skills

Education

Bachelor's degree in Computer Science/Information Technology

Job description

Kyndryl in the United States is seeking a Deskside Support specialist to provide hands-on IT support for a range of end users, including executive support. You'll troubleshoot hardware and software, perform testing, and assist with upgrades, deployments, and imaging across devices onsite and remotely.

You will collaborate with internal teams and partners such as Microsoft, identify modernization opportunities, and help meet SLA targets while delivering excellent end-user experience.