Onsite IT Support Specialist

Relha LLC; Massachusetts; On-site; USD 40,000 - 74,000; Full time

Job summary

Kyndryl is seeking a Deskside Support specialist to be the go-to expert for testing and troubleshooting across on-site and remote deployments. You will provide hands-on IT assistance to a diverse range of end users, including executives, and collaborate with internal teams and partners such as Microsoft.

As the role evolves, you will address hardware and software issues, contribute to modernization efforts, and ensure end-user satisfaction by meeting XLA and SLA targets in a fast-paced,

Qualifications

• 2+ years of experience providing IT support.
• Experience working in a customer facing environment.
• Strong communication skills including email, phone and in-person

Responsibilities

• Test and troubleshoot across software upgrades, system images, and hardware deployments.
• Resolve hardware and software issues across multiple device types, on-site and remote.
• Collaborate with internal teams and alliance partners (e.g., Microsoft) to ensure end-user success and SLA attainment.

Skills

IT support

Customer facing

Communication skills

Education

Bachelor's degree in CS/IT

Job description

Kyndryl is seeking a Deskside Support specialist to be the go-to expert for testing and troubleshooting across on-site and remote deployments. You will provide hands-on IT assistance to a diverse range of end users, including executives, and collaborate with internal teams and partners such as Microsoft.

As the role evolves, you will address hardware and software issues, contribute to modernization efforts, and ensure end-user satisfaction by meeting XLA and SLA targets in a fast-paced,