Onsite IT Support Technician — End-User Expert

jobr.pro; Durham (NC); On-site; USD 40,000 - 67,000; Full time

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits package

Job summary

Kyndryl is seeking a Deskside Support specialist to deliver hands‑on IT assistance for a diverse user base, including executive support. You will be the go‑to expert for testing, troubleshooting, and resolving issues across devices on‑site and remotely.

Role emphasizes collaborating with internal teams and alliance partners (e.g., Microsoft) to drive modernization, automation, and cost savings while meeting SLA targets. This onsite position offers full benefits and a discretionary bonus program.

Qualifications

• 5+ years of IT support experience.
• Experience in a customer-facing environment.
• Strong communication across email, phone, and in-person.

Responsibilities

• Provide deskside IT support for on-site and remote users.
• Troubleshoot hardware, software, and peripherals.
• Assist with software upgrades, imaging, and hardware deployments.
• Collaborate with internal teams and partners to resolve issues.

Skills

IT support

Customer facing

Communication

Education

Bachelor's degree in Computer Science or IT

Job description

Kyndryl is seeking a Deskside Support specialist to deliver hands‑on IT assistance for a diverse user base, including executive support. You will be the go‑to expert for testing, troubleshooting, and resolving issues across devices on‑site and remotely.

Role emphasizes collaborating with internal teams and alliance partners (e.g., Microsoft) to drive modernization, automation, and cost savings while meeting SLA targets. This onsite position offers full benefits and a discretionary bonus program.