Onsite Deskside Support Engineer

Kyndryl; Massachusetts; On-site; USD 40,000 - 74,000; Full time

Job summary

Kyndryl is seeking a Deskside Support professional to join our client-facing team in Massachusetts. You’ll diagnose and resolve hardware and software issues, perform testing of upgrades, and support a range of devices on-site and via remote assistance to ensure smooth end-user experiences.

The role emphasizes strong communication, collaboration with alliance partners, and adherence to SLAs and XLA targets. A customer-focused mindset and hands-on problem solving are essential for success in this

Qualifications

• 2+ years of IT support experience.
• Customer-facing environment experience.
• Strong communication via email, phone and in-person.

Responsibilities

• Provide hands-on Deskside support for client systems.
• Troubleshoot hardware and software issues on-site and remotely.
• Test and validate software upgrades and hardware deployments.
• Collaborate with internal teams and partners to resolve issues.

Skills

IT support

Customer facing

Communication

Education

Bachelor's degree in CS/IT

Tools

Windows OS

Helpdesk software

Job description

Kyndryl is seeking a Deskside Support professional to join our client-facing team in Massachusetts. You’ll diagnose and resolve hardware and software issues, perform testing of upgrades, and support a range of devices on-site and via remote assistance to ensure smooth end-user experiences.

The role emphasizes strong communication, collaboration with alliance partners, and adherence to SLAs and XLA targets. A customer-focused mindset and hands-on problem solving are essential for success in this