Onsite Warehouse IT Support Technician (RF/Printers)

TEKsystems; Hagerstown (MD); On-site; USD 31,000 - 44,000; Part time

Benefits offered by this job

Medical

Dental & Vision

401(k) Retirement Plan

Life Insurance

Flexible PTO

Job summary

TEKsystems is seeking an on-site IT Support Specialist to maintain and troubleshoot end-user equipment in a warehouse environment, including PCs, printers, RF devices, and scanners. The role covers incident triage, installation, upgrades, and maintenance, with a focus on rapid problem resolution within the production schedule.

The candidate should have 3+ years of relevant experience, be able to troubleshoot a variety of devices, and should have or pursue CompTIA A+ certification.

Qualifications

• 3+ years of experience in logistics or manufacturing networked computer environments.
• Ability to troubleshoot and configure RF devices or other handheld terminals.
• Ability to troubleshoot and configure Windows and Android PCs and tablets.
• Ability to troubleshoot and configure printers including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners.
• CompTIA A+ Certification is highly preferred.

Responsibilities

• Identify, triage, prioritize and resolve Level 2 & 3 incidents within the SLA, including high-priority outages outside normal hours.
• Install, upgrade, maintain, troubleshoot and repair desktop devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment.
• Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and external client regarding technical projects and outages.
• Prioritize workload and projects to ensure work is completed accurately and efficiently within timeframes.
• Ensure systems operate efficiently and escalate issues to leadership/technical teams as needed within timeframes.
• Present professionalism under pressure and focus on tasks in high-priority situations.
• Make technical recommendations to leadership regarding problems and releases.
• Identify opportunities to improve accuracy and optimize resources.

Skills

Technical support

Hardware support

Windows

Troubleshooting

Customer service

Hardware troubleshooting

Tools

Desktop hardware deployment

RF devices

Job description

TEKsystems is seeking an on-site IT Support Specialist to maintain and troubleshoot end-user equipment in a warehouse environment, including PCs, printers, RF devices, and scanners. The role covers incident triage, installation, upgrades, and maintenance, with a focus on rapid problem resolution within the production schedule.

The candidate should have 3+ years of relevant experience, be able to troubleshoot a variety of devices, and should have or pursue CompTIA A+ certification.