Onsite User Support Analyst — Tech Help & Meeting Tools

Rehrig Pacific Company; Monterey Park (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

Rehrig Pacific Company is seeking a User Support Analyst to provide responsive, business-focused technology support for the Monterey Park office and national teams, including Customer Service and Sales. You will act as the onsite technology presence and assist with devices, collaboration tools, meeting tech, and standard business applications.

This role requires troubleshooting across endpoints, conference room tech, Teams, printers, and SaaS apps, plus documenting issues and guiding users.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 2 years in end-user technology support.
• Experience with AI-enabled productivity tools preferred.
• Experience supporting onsite and remote employees.
• Experience with conference room tech and Teams.
• Working knowledge of modern endpoint OS, mobile devices, printers.
• Strong customer service and communication skills.
• Ability to document issues and resolutions clearly.
• Certifications (CompTIA A+, Network+, Microsoft, ITIL) preferred.

Responsibilities

• Provide end-user technology support and escalate as needed.
• Serve as onsite tech support for Monterey Park location.
• Support distributed national teams with timely tech assistance.
• Troubleshoot conference room tech and meeting platforms.
• Coordinate incident resolution with IT and vendors.
• Assist with onboarding and equipment deployment.
• Identify recurring issues and suggest improvements.
• Support AI-enabled knowledge retrieval and self-service initiatives.
• Collaborate with Digital Experience and other IT teams.
• Create and maintain knowledge resources.
• Participate in critical incident or after-hours support.

Skills

End-user support

Customer service

Communication skills

Problem solving

Ticket documentation

Onsite and remote support

Hybrid meeting support

Knowledge base creation

Education

Bachelor's degree in Information Technology / Computer Science / MIS

Tools

Microsoft Teams

Office 365

SaaS applications

ITSM tools

Job description

Rehrig Pacific Company is seeking a User Support Analyst to provide responsive, business-focused technology support for the Monterey Park office and national teams, including Customer Service and Sales. You will act as the onsite technology presence and assist with devices, collaboration tools, meeting tech, and standard business applications.

This role requires troubleshooting across endpoints, conference room tech, Teams, printers, and SaaS apps, plus documenting issues and guiding users.