Field Service Engineer - Onsite Tech & Troubleshooter

Rehrig Pacific Company, Inc.; United States; Remote; USD 65,000 - 88,000; Full time

Job summary

Rehrig Pacific Company is seeking an Onsite Customer Support technician to manage maintenance, troubleshooting, diagnosis, and repair of our DSD and supply chain technology offerings. This is a customer-facing role with cross-functional collaboration with Quality, Procurement and New Product Development teams.

The ideal candidate holds a bachelor’s degree or equivalent, at least five years in material handling field service, and strong knowledge of electrical/hydraulic schematics.

Qualifications

• Bachelor’s Degree or equivalent in Engineering or mechanical related fields.
• Minimum of 5 years Material Handling Field Service Technician experience preferred.
• Must have working knowledge of electrical and hydraulic schematics.
• Strong technical aptitude of mechanical and electrical systems.
• Must possess Excellent Communication Skills (Written and Verbal).
• Ability to quickly adapt and learn all Rehrig’s new and existing products with ease and professionalism.
• Ability to work independently and autonomously in a fast-moving environment.
• Ability to manage multiple projects and work collaboratively with cross-functional teams.
• Ability to hold yourself and others accountable to meet commitments.
• Position will require a minimum of 70% travel via driving.
• Ability to lift at least 50 lbs.

Responsibilities

• Perform assigned equipment inspections, preventive maintenance, and repairs as needed.
• Support customer fleet check-ins as assigned.
• Support warranty service requests.
• Provide a high level of courteous and professional customer service.
• Support Technology Team with VOR (Visual Object Recognition) installations as needed.
• Support the greater Implementation & Service Team on projects (e.g., equipment retrofit or replacement campaigns).
• Process paperwork post service completion to support billed or warranty related work.
• Maintain safety stock inventory of spare parts in company vehicle and at Kenosha Plant; coordinate replenishment with Purchasing.
• Provide customer feedback to manager to support product and installation improvement.

Skills

Excellent Communication Skills

Electrical & Hydraulic schematics

Mechanical and electrical systems

Learn new products

Independent work

Project management

Travel readiness

Education

Bachelor’s Degree or equivalent in Engineering/Mechanical

5+ years Material Handling Field Service experience

Job description

Rehrig Pacific Company is seeking an Onsite Customer Support technician to manage maintenance, troubleshooting, diagnosis, and repair of our DSD and supply chain technology offerings. This is a customer-facing role with cross-functional collaboration with Quality, Procurement and New Product Development teams.

The ideal candidate holds a bachelor’s degree or equivalent, at least five years in material handling field service, and strong knowledge of electrical/hydraulic schematics.