Mandarin-Speaking Social Media Trust & Safety Moderator

VXI Global Solutions; Forest Park (GA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Starting pay $24/hr

Phone plan discount

Referral program

Career growth opportunities

Job summary

VXI Global Solutions is seeking a Bilingual Chinese Mandarin-speaking Social Media Account Moderator for an onsite role in Morrow, GA. The position focuses on safety, policy enforcement, and trust & safety responsibilities, with a 100% non-voice, case-based workflow.

You will review user accounts, messages, and appeals, adhering to platform standards. Compensation starts at $24/hour, with training and room for growth within a global outsourcing leader.

Qualifications

• Fluent Chinese Mandarin and English required.
• Minimum 6 months of experience in content moderation, trust & safety, risk, fraud, e-commerce operations, or similar policy-based work preferred.
• Familiarity with major social media platforms or online marketplaces preferred.

Responsibilities

• Review and moderate user accounts and user-generated content according to defined policies and community standards.
• Evaluate private messages and group chats for policy violations.
• Assess and process account appeals using established enforcement guidelines.
• Make consistent, objective enforcement decisions based on platform standards.
• Accurately document moderation actions, decisions, and rationale.
• Meet established quality, productivity, attendance, and decision-consistency benchmarks.

Skills

Chinese (Mandarin)

English proficiency

Job description

VXI Global Solutions is seeking a Bilingual Chinese Mandarin-speaking Social Media Account Moderator for an onsite role in Morrow, GA. The position focuses on safety, policy enforcement, and trust & safety responsibilities, with a 100% non-voice, case-based workflow.

You will review user accounts, messages, and appeals, adhering to platform standards. Compensation starts at $24/hour, with training and room for growth within a global outsourcing leader.