Trust & Safety New Associate at Accenture Mountain View, CA

Hong Kong Study Skills Research Institute; Mountain View (CA); On-site; USD 39,261 - 39,950; Full time

Job summary

Accenture is looking for a Trust & Safety New Associate in Mountain View, CA, to improve online content safety and quality. This onsite role supports clients by reviewing and addressing content issues, while actively engaging in community safety initiatives. The ideal candidate should have strong customer service experience, excellent communication skills, and the ability to manage stressful situations effectively.

With competitive compensation ranging from $28.50 to $29.00 per hour, this position provides a dynamic work environment focused on social responsibility and personal development.

Qualifications

• Minimum 1 year of customer service experience.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and English skills.

Responsibilities

• Review, classify and/or remove content according to client guidelines.
• Investigate, resolve, and relay complex content issues.
• Engage in conversations around socially sensitive topics.

Skills

Customer service experience

Emotional resilience

Communication skills

Attention to detail

Critical thinking

Job description

Job Overview

Trust & Safety New Associate job at Accenture. Mountain View, CA. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world‑class learning resources.

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands‑on job experience. You will deliver value to our clients, while making a larger impact on society.

Day‑to‑Day Responsibilities

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Requirements

• This is a 100% onsite role at client location in San Jose, CA
• Minimum 1 year of customer service experience
• Strong coping, emotional resilience, and stress‑management skills
• Excellent comprehension, communication, and English skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision‑making skills

Compensation and Benefits

Hourly salary ranges vary by location:

• California: $28.50 to $29.00 per hour
• Colorado: $24.40 to $24.40 per hour
• District of Columbia: $23.40 to $23.40 per hour
• Illinois: $23.20 to $23.20 per hour
• Minnesota: $22.30 to $22.30 per hour
• Maryland: $22.00 to $22.00 per hour
• New York/New Jersey: $25.60 to $30.00 per hour
• Washington: $24.00 to $24.00 per hour

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women. For details, view a copy of the Accenture Equal Employment Opportunity and Aff…

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.