Onsite Transportation Account Manager: Fleet & Service Excellence

Covenant Logisitcs

Scottsdale (AZ)

On-site

USD 52,000 - 59,000

Full time

9 days ago

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Benefits offered by this job

401(k) Match

Health Insurance

Telemedicine Access

Disability Coverage (Short & Long-Term

Health Savings Account (HSA)

Life Insurance

Paid Time Off

Paid Holidays

Volunteer Time Off

Tuition Reimbursement

Employee Discount Program

DFSA

Adoption Assistance

EAP

Pet Insurance

Job summary

Covenant Logistics seeks an on-site Account Manager to lead a key customer relationship at the client location in Scottsdale. You will coordinate transportation, oversee fleet operations, and drive revenue growth by aligning service delivery with customer needs.

Responsibilities include proactive issue resolution, load planning, and cross-functional collaboration to meet commitments while optimizing costs and equipment utilization. Strong communication and leadership are essential.

Qualifications

Bachelor’s degree in Business, Logistics or similar field required. 1 year of education substitution allowed.
3+ years of experience in transportation required.
Prior leadership experience preferred.

Responsibilities

Develop and maintain strong customer relationships through proactive communication and issue resolution.
Coordinate customer transportation requirements and ensure service commitments are achieved.
Oversee daily fleet operations to ensure safe, compliant, and profitable execution.
Monitor equipment availability and fleet capacity to support customer demand.
Coordinate with maintenance teams to minimize operational disruptions and maximize equipment utilization.
Ensure alignment between operational requirements, customer expectations, and available resources.
Coordinate with Sales, Planning, Carrier Sales and Fleet teams to ensure load plans are executed and customer expectations are met.
Manage trailer pools to ensure adequate availability and proper utilization.
Plan and optimize freight movements while balancing service, cost, and equipment availability.
Monitor operational metrics, costs, and key performance indicators.
Identify opportunities to improve profitability through enhanced fleet utilization and operational efficiency.
Ensure all pertinent load information is gathered and stored within the system accurately.
Research and record accurate service data to be used in presentations for internal reporting along with external reporting to customer.
Solicit freight from assigned customer base in person.
Monitor and report on customer commitments to ensure commitments are fulfilled.
Ensure customers with drop pool locations have sufficient equipment to meet demand.
Monitor and trace shipments to ensure loads are running on schedule.
Provide proactive communication in the event a delay occurs that would affect meeting service requirements. Maintain data integrity in all programs while managing daily responsibilities.