Carrier Operations Coordinator - Onsite Tempe Logistics

Spot Freight; Tempe (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Spot Freight in Tempe, AZ is seeking a Carrier Account Coordinator to support the operations of existing accounts, ensuring freight and services arrive safely and on time while meeting customer expectations. This role requires strong communication, a service orientation, and a proactive work ethic.

You will execute day-to-day operations, coordinate with Spot teams, and maintain load information, with emphasis on responsiveness, problem solving, and teamwork to help us continue delivering

Qualifications

• Bachelor’s degree preferred.
• 2+ years of customer service experience.

Responsibilities

• Execute on all day-to-day operations to ensure customer satisfaction, addressing carrier inquiries, and escalating or solving needed load resolution.
• Ensure consistent operations by following established business processes.
• Coordinate load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics.
• Answering incoming calls, auditing load information, and entering load data when booking loads.
• Tracking and tracing booked shipments, as needed.

Skills

communication skills

Microsoft Office Suite

entrepreneurial spirit

organization

adaptability

decision-making

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Spot Freight in Tempe, AZ is seeking a Carrier Account Coordinator to support the operations of existing accounts, ensuring freight and services arrive safely and on time while meeting customer expectations. This role requires strong communication, a service orientation, and a proactive work ethic.

You will execute day-to-day operations, coordinate with Spot teams, and maintain load information, with emphasis on responsiveness, problem solving, and teamwork to help us continue delivering