Onsite Tier 2 IT Support Engineer - Alameda Growth Path

Techordia; Alameda (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Employer-paid medical

Dental and Vision coverage

Paid time off

Parental leave

Growth path to Systems Engineer

Retirement plan

Job summary

Techordia, a white-glove IT managed service provider based in Alameda, seeks a hands-on Tier 2 Onsite Support Technician. You will work with Windows endpoints, servers, networking, and Microsoft 365, diagnosing issues from symptoms to root cause and communicating clearly with clients.

The role requires 2+ years of front-line IT support, strong troubleshooting, and the ability to work onsite in Alameda, CA. A valid driver’s license and reliable vehicle are needed for client visits.

Qualifications

• 2+ years of hands-on IT support in a Windows environment, ideally MSP/multi-client setting.
• Strong troubleshooting from symptoms to root cause without scripts.
• Working knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP.
• Experience administering Microsoft 365 including Exchange Online, Teams, SharePoint.
• Practical TCP/IP knowledge and ability to read IP configurations and subnets.

Responsibilities

• Own tickets escalated from Level 1 and diagnose across Windows endpoints, servers, networking, M365, and cloud identity.
• Drive issues end-to-end with triage, troubleshooting, client communication, and resolution follow-through.
• Escalate to senior engineers only with complete context.
• Support installs, moves, and cutovers with staging, deployment, and follow-up under senior guidance.
• Troubleshoot Microsoft 365 beyond password resets (mail flow, Teams, SharePoint, MFA, conditional access).
• Handle networking issues (VPN, Wi-Fi, DNS/DHCP, firewall basics) including UniFi configs.
• Coach Level 1 technicians and improve runbooks, SOPs, and ticket hygiene.
• Participate in after-hours maintenance and on-call rotation.
• Grow into project/engineering work as capability increases.

Skills

Windows environment

IT support

MS 365 administration

Active Directory

Group Policy

DNS/DHCP

Exchange Online

Teams

SharePoint

TCP/IP

Ticket documentation

On-site support

Communications

UniFi networking

PSA/RMM tools

Tools

HaloPSA

ConnectWise

NinjaOne

UniFi Controller

Job description

Techordia, a white-glove IT managed service provider based in Alameda, seeks a hands-on Tier 2 Onsite Support Technician. You will work with Windows endpoints, servers, networking, and Microsoft 365, diagnosing issues from symptoms to root cause and communicating clearly with clients.

The role requires 2+ years of front-line IT support, strong troubleshooting, and the ability to work onsite in Alameda, CA. A valid driver’s license and reliable vehicle are needed for client visits.