Onsite Telecom Technician – Facility Phone Systems

TKC Corporate; Castle Rock (CO); On-site; USD 30,000 - 34,000; Full time

Job summary

TKC Holdings, Inc./ICS Solutions seeks a Telecom Technician to serve as the primary interface for facility system inquiries, including tracking and managing inmate concerns, complaints, and responses.

The role also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made, and any open items. Strong customer service and technical skills are essential, with possible overtime.

Qualifications

• High school diploma or GED, or 1–3 months related experience or equivalent.
• Customer service experience.
• 3+ years in a high-tech environment focusing on hardware, software, and networking.
• Overtime, non-standard schedules, and evening/night shifts may be required.

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses.
• Repair or replace broken telephone sets.
• Provide weekly update of phone system status, repairs, and open items.
• Create trouble tickets and track/ship tablets for replacement.
• Assist facility investigative personnel with reporting needs.
• Coordinate planned site visits and materials delivery through facility security.

Skills

Customer service

Technical aptitude

Networking basics

Education

High school diploma or GED

Job description

TKC Holdings, Inc./ICS Solutions seeks a Telecom Technician to serve as the primary interface for facility system inquiries, including tracking and managing inmate concerns, complaints, and responses.

The role also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made, and any open items. Strong customer service and technical skills are essential, with possible overtime.