Technical Support Engineer

Insight Global (United States); Spring (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) after 90 days

Paid sick leave

Job summary

Insight Global is seeking a Technical Support Engineer to work onsite at a client facility in Spring, Texas. You will be the first contact for internal users, troubleshooting Windows PCs, Office applications, and basic network connectivity, delivering white-glove service both in person and virtually.

The role includes PC lifecycle tasks, data backup/migration, security administration, password resets, new user PC setups, and occasional conference room testing, with a Monday–Friday 8am–5pm

Qualifications

• 2+ years in an enterprise technical support role.
• Excellent customer service, written and verbal communication, and organizational skills.
• Experience in basic break/fix support of Windows-based PCs.
• Basic understanding of networking and connectivity issues.
• Experience troubleshooting software applications and supporting core Microsoft applications (Windows 11, Office).
• Experience with Active Directory, ServiceNow, PC lifecycle management, HP devices.

Responsibilities

• Serve as the first point of contact for internal users with low/medium complexity PC issues and software troubleshooting.
• Provide white-glove service in-person and virtual support for essential service desk activities.
• Assist with data backup and migration, security administration, password resets, and new user PC setups.
• Support PC lifecycle management and inventory/shipping to internal users.
• Occasionally participate in functional testing of conference rooms.

Skills

Customer service

Windows troubleshooting

Networking basics

Software troubleshooting

Communication skills

Tools

ServiceNow

Active Directory

PC Lifecycle management

HP devices

Job description

Insight Global is looking for a Technical Support Engineer to work onsite at their client's facility in Spring, Texas (North Houston). This person will be working in a Tech Cafe (Service Desk) environment and will be the first point of contact with internal users for the troubleshooting any low/medium complexity PC issues, software application troubleshooting and support for the core Microsoft applications (Windows 11, Office Suite, etc.). Providing white glove service (both in person and virtually) for basic complexity service desk support activities, such as, but not limited to, data backup & migration, security administration, password resets, new user PC setup, etc. They will develop expertise and practical knowledge of applications within the business environment. Act as team member by providing information, analysis and recommendations in support of team efforts. This person will also assist with PC Lifecycle management activities (PC inventory and shipments to internal users). On occasion, they will take part in conducting functional test of conference rooms within scope.

This will be an onsite role, Monday-Friday 8am-5pm PST (1 hour for lunch). Excludes major holidays.

Compensation: $25.00

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.

Skills and Requirements

2+ years of experience in an enterprise technical support role

Excellent customer service, written/verbal communication, and organization skills

Experience in basic break/fix support (technical diagnosis and repair) of Windows based PCs

Basic understanding of networking (how a PC connects to a network; how to troubleshoot connectivity issues)

Experience troubleshooting software applications and supporting core Microsoft applicationsExperience with:- Active Directory- ServiceNow- Applying hashes- PC Lifecycle management- HP branded devices

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].