Onsite Technical Support Engineer — Empower Customers

Packsize; Salt Lake City (UT); Sur place; USD 38 572 - 41 328; Plein temps

Avantages offerts par ce poste

Competitive hourly wage

Diverse working environment

Comprehensive training provided

Résumé du poste

A global packaging technology company is seeking a Technical Support Engineer to provide essential support to clients across North America. The successful candidate will excel in problem-solving and communication skills to resolve technical issues quickly. Applicants should possess a BS/BA in a related field and have experience in technical support. This role involves answering support calls, maintaining a solutions database, and collaborating with field engineers to enhance customer satisfaction. Competitive pay and an inclusive work environment are offered.

Qualifications

• 3-5 years of hands-on technical support experience.
• Proficient at diagnosing and resolving technical issues.
• Networking or IT support experience is a plus.

Responsabilités

• Answer inbound support calls to resolve customer issues.
• Maintain a solutions database for troubleshooting.
• Identify and diagnose problems with minimal information.

Connaissances

Problem-solving

Communication skills

Technical troubleshooting

Customer service

Formation

BS/BA in a related discipline

Outils

CRM system

Description du poste

A global packaging technology company is seeking a Technical Support Engineer to provide essential support to clients across North America. The successful candidate will excel in problem-solving and communication skills to resolve technical issues quickly. Applicants should possess a BS/BA in a related field and have experience in technical support. This role involves answering support calls, maintaining a solutions database, and collaborating with field engineers to enhance customer satisfaction. Competitive pay and an inclusive work environment are offered.