Remote Electro-Mechanical Support Specialist

Sealed Air; Ayer (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A global packaging firm is seeking a Packaging Machinery Technical Service Support Representative to provide technical solutions and support. Responsibilities include troubleshooting of complex technical issues, collaborating with engineering teams, and providing exceptional customer service. Candidates should have an associate degree or relevant experience, alongside strong communication and analytical skills. This position offers an opportunity to work in a dynamic environment focused on customer success and sustainability.

Qualifications

• 3-5 years of experience in technical support or related fields.
• Knowledge of fully automated and semi-automated machinery operations.
• Intermediate electrical and mechanical knowledge.

Responsibilities

• Provide technical solutions and support to customers.
• Resolve complex technical issues and act as customer advocate.
• Collaborate with engineering for new product development.

Skills

Technical support experience

Strong communication skills

Analytical abilities

Ability to troubleshoot complex issues

Customer service skills

Education

Associate degree or technical school degree

Tools

Microsoft Windows products

Salesforce ServiceMax

SAP

Job description

A global packaging firm is seeking a Packaging Machinery Technical Service Support Representative to provide technical solutions and support. Responsibilities include troubleshooting of complex technical issues, collaborating with engineering teams, and providing exceptional customer service. Candidates should have an associate degree or relevant experience, alongside strong communication and analytical skills. This position offers an opportunity to work in a dynamic environment focused on customer success and sustainability.