Onsite Technical Customer Success Specialist (CAD/CAM)

TEKsystems; Elgin (IL); On-site; USD 39,000 - 44,000; Full time

Job summary

TEKsystems in Elgin, IL is seeking a Technical Customer Success Specialist to be the primary technical resource for manufacturing software users. The role combines technical support, training, and customer engagement to maximize software value in a manufacturing setting.

You will provide on-site support, deliver instructor-led training, run software demonstrations, and build strong relationships with customers while coordinating with internal teams.

Qualifications

• 2+ years of experience in technical support or related roles.
• Experience training end users or customers.
• Ability to troubleshoot software issues.
• Comfortable presenting to groups and conducting live demonstrations.
• Strong interpersonal and relationship-building skills.

Responsibilities

• Provide phone, virtual, and on-site support to customers.
• Troubleshoot software issues and guide users to resolutions.
• Install, configure, and support manufacturing software applications.
• Deliver instructor-led software training to customers.
• Conduct software demonstrations for customers.
• Build strong relationships with customers and act as main technical contact.

Skills

Technical support

Customer success

Software training

Presentation skills

Microsoft Office

Tools

Hexagon RADAN

Job description

TEKsystems in Elgin, IL is seeking a Technical Customer Success Specialist to be the primary technical resource for manufacturing software users. The role combines technical support, training, and customer engagement to maximize software value in a manufacturing setting.

You will provide on-site support, deliver instructor-led training, run software demonstrations, and build strong relationships with customers while coordinating with internal teams.