Technical Customer Solutions Engineer

Kelco Industries; Woodstock (IL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Job summary

Kelco Industries in Woodstock, IL is seeking a Technical Customer Solutions Specialist to be the primary contact for customers, coordinating requirements through quoting and order fulfillment. You will review technical specifications, prepare quotations, process orders, and monitor delivery commitments while collaborating with Engineering, Purchasing, Production and Logistics.

Attention to detail, strong communication, and a proactive problem‑solving mindset are essential to maintain accurate

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Two to five years inside sales, account support, or order management in manufacturing preferred.
• Experience with industrial fasteners, cold-formed components, or related products strongly preferred.
• Experience reviewing customer drawings, technical specifications, or engineering documentation preferred.
• Experience with ERP/business systems and Microsoft Office preferred.

Responsibilities

• Serve as the primary point of contact for assigned customers, promptly and professionally to inquiries by phone and email.
• Review requests for quotation, customer drawings, engineering specifications, and other technical requirements.
• Prepare accurate quotations using pricing guidelines and supporting profitability.
• Enter and process customer orders, verifying part numbers, materials, quantities, pricing, tolerances, and delivery requirements.
• Coordinate with Engineering to confirm product specifications, manufacturing capabilities, and technical requirements.
• Work with Purchasing and Production to confirm material availability, production capacity, lead times, and delivery dates.
• Monitor open orders and communicate updates regarding production status and delivery schedules.
• Identify and resolve order, pricing, billing, scheduling, and delivery discrepancies with internal teams.
• Follow up on quotations and inquiries to support opportunities and relationships.
• Review customer purchase orders for accuracy and alignment with quoted requirements.
• Maintain accurate customer profiles, quotation activity, and order history in company systems.

Skills

Safety Awareness

Customer Focus

Technical Aptitude

Communication

Attention to Detail

Commercial Awareness

Organization & Prioritization

Problem Solving

Collaboration

Accountability

Adaptability

Professionalism

Education

High school diploma or equivalent

Associate degree in business, manufacturing, engineering technology, or a related field

Two to five years inside sales, account support, customer service, or order management in manufacturing

Job description

Kelco Industries in Woodstock, IL is seeking a Technical Customer Solutions Specialist to be the primary contact for customers, coordinating requirements through quoting and order fulfillment. You will review technical specifications, prepare quotations, process orders, and monitor delivery commitments while collaborating with Engineering, Purchasing, Production and Logistics.

Attention to detail, strong communication, and a proactive problem‑solving mindset are essential to maintain accurate